Amazon Web Services, Inc.
Technology
SeniorCustomerSolutionsManager
“Senior Customer Solutions Manager at Amazon Web Services, Inc.. Skills: Customer Success, Cloud Transformation, Generative AI. Guide customers cloud journey. Ensure AWS teams work together”
Industry & Context.
Problem solving
25-35% travel
What They're Looking For.
Must Have
5+ years technical programs, 2+ years customer-facing work, Bachelor's degree, Experience leading transformation teams
Nice to Have
PMP certification, SCRUM/Agile certification, SAFe certification
What You'll Do.
Guide customers cloud journey
Ensure AWS teams work together
Deliver outcomes for customer
Partner with customers
Shepherd AWS adoption stages
Guide operational aspects
Guide educational aspects
Guide governance aspects
Define generative AI roadmap
Interface with leadership
Plan workload migrations
Support workload migrations
Translate initiatives into actions
Work backwards from milestones
Manage reporting functions
Execute education plans
Align roadmap to outcomes
Support Executive Briefing Sessions
Support go-live events
Solve customer challenges
Evangelize AWS services
Influence customer adoption
Manage customer migration
How You'll Work.
Team & Collaboration
Core account groups; Product/engineering teams; Customer teams; Virtual teams
Communication Scope
Executive communication; Project team communication
Process & Methodology
Roadmap planning, Agile, Scrum, SAFe
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