SeniorCustomerServiceRepresentative

1\. Position Information · Job Title: Senior Customer Service Representative · Department: SDC · Location: Wuxi（无锡） \--- 2\. Key Responsibilities 1) Order Processing & Management · Receive and review purchase orders from overseas customers, verifying key information such as price, item, quantity, lead time, technical information and delivery terms; · Accurately and promptly enter customer orders into the SAP system, ensuring all data is complete and error-free; · Convert customer orders into purchase orders (POs) for Chinese factories; · Monitor the end-to-end order fulfillment process, including production status, shipment schedule, order changes and exceptions, to ensure on-time and accurate delivery. 2) Factory & Internal Coordination · Send purchase orders to the corresponding factories, and confirm order acceptance, delivery dates and any special requirements (technical information, packaging, labeling, QC standards, certificates, etc.); · Act as the key communication bridge between customers and factories, coordinating order changes (price, quantity, delivery date, specifications, etc.) and ensuring changes are clearly understood and properly implemented; · Work closely with Purchasing, Supply Chain and Quality teams to ensure orders are completed on time and in compliance with quality requirements. 3) Logistics & Shipment Coordination · Collaborate closely with the logistics team to arrange booking, trucking and customs clearance based on production and order status; · Track shipment progress to ensure on-time dispatch, and coordinate to resolve issues related to space, containers, ports, etc.; · Check and confirm the accuracy of export documents, including packing lists, commercial invoices, certificates of origin and others, and coordinate corrections when needed; · Support the logistics team to ensure transportation mode, destination port and delivery terms are in line with customer requirements. 4) Customer Service & Information Management · Provide overs