Company
SeniorCustomerServiceRepresentative
“Senior Customer Service Representative. Skills: Customer Service, Order Management, Supply Chain, SAP. Receive and review purchase orders. Enter customer orders into SAP”
What You'll Achieve.
Ensure on-time and accurate delivery; Ensure orders are completed on time and in compliance with quality requirements; Ensure transportation mode, destination port and delivery terms are in line with customer requirements; Enhance customer satisfaction and loyalty; Continuously improving efficiency and accuracy in order; Propose improvement actions
Industry & Context.
Analyze the root cause of customer complaints and exceptions; Coordinate to resolve issues related to space, containers, ports, etc.
What They're Looking For.
Must Have
At least 6 years of relevant experience in international customer service, sales support, order management or supply chain, Solid understanding of end-to-end international order processes, from order intake, PO issuance, production follow-up to shipment and after-sales, Proficient in SAP for order entry, query and, Proficient in MS Office (Excel, Word, Outlook), with skills in data checking and basic report, Knowledge of international trade terms (INCOTERMS), common payment terms (T/T, L/C, etc. ) and basic export procedures, Good command of written English for professional email communication with overseas
Nice to Have
Experience in serving overseas customers and working with Chinese factories is highly, Experience in leading a small team (even 1–2 people) or being a key member in the team is a plus, Good spoken English is a
What You'll Do.
Receive and review purchase orders
Enter customer orders into SAP
Monitor end-to-end order fulfillment
Send purchase orders to factories
Confirm order acceptance
Coordinate order changes
trucking and customs clearance
Track shipment progress
Check and confirm accuracy of export documents
Provide delivery information to customers
Handle customer inquiries and requests
Analyze root cause of customer complaints
Maintain communication with key accounts
Lead and supervise staff
Provide training and coaching
Participate in workflow development
Summarize team performance
How You'll Work.
Team & Collaboration
Act as key communication bridge between customers and factories; Work closely with Purchasing, Supply Chain and Quality teams; Collaborate closely with the logistics team; Coordinate internal resources to drive closure
Communication Scope
Written English; Spoken English
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