Company
SeniorCustomerServiceRepresentative
“Senior Customer Service Representative. Receive and review purchase orders. Enter customer orders into SAP”
What You'll Achieve.
Ensure on-time and accurate delivery; Ensure orders are completed on time; Ensure compliance with quality requirements; Ensure transportation mode, destination port and delivery terms are in line with customer requirements; Enhance customer satisfaction and loyalty; Continuously improving efficiency and accuracy
Industry & Context.
Analyze root cause of customer complaints
What They're Looking For.
Must Have
At least 6 years of relevant experience in international customer service, sales support, order management or supply chain, Solid understanding of end-to-end international order processes, from order intake, PO issuance, production follow-up to shipment and after-sales, Proficient in SAP for order entry, query and, Proficient in MS Office (Excel, Word, Outlook), with skills in data checking and basic report, Knowledge of international trade terms (INCOTERMS), common payment terms (T/T, L/C, etc. ) and basic export procedures, Good command of written English for professional email communication with overseas, good spoken English
Nice to Have
Experience in serving overseas customers and working with Chinese factories is highly, Experience in leading a small team (even 1–2 people) or being a key member in the team is a plus
What You'll Do.
Receive and review purchase orders
Enter customer orders into SAP
Monitor order fulfillment process
Send purchase orders to factories
Coordinate order changes
trucking and customs clearance
Track shipment progress
Check accuracy of export documents
Provide delivery information
Handle customer inquiries
Analyze root cause of complaints
Maintain communication with key accounts
Lead and supervise staff
Provide training and coaching
Participate in workflow development
Summarize team performance
How You'll Work.
Team & Collaboration
Work closely with Purchasing, Supply Chain and Quality teams; Collaborate closely with the logistics team; Act as the key communication bridge between customers and factories
Communication Scope
Written English; Spoken English
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