Manulife
Financial Services
SeniorCustomerServiceRepresentative,CustomerContactCentre
“Senior Customer Service Representative, Customer Contact Centre at Manulife. Skills: Customer service, Communication skills. Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.. Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills.”
Industry & Context.
What They're Looking For.
Must Have
HKDSE/HKCEE/ diploma qualification, Fast and accurate typing skills (over 45 wpm), PC literate in Word/Excel, Good communication skills in English and Chinese, both written and spoken
Nice to Have
3+ years of customer service experience, IIQE 1, 3, 5, Worked previously in a call centre/ service centre environment, Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products, Excellent telephone manner, Good interpersonal skills, Mature and pleasant personality, Self-motivated, Able to work independently, Excellent service attitude, Able to follow through on commitments to customers, Adherence to quality standards
What You'll Do.
Handle enquiries and requests of group medical
individual financial and wealth management products arising from customers.
Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills.
Provide support to management and recommend productivity/service improvements.
Ensure accuracy and compliance of all requests to be completed with good quality standards.
Support ad-hoc tasks to achieve desired results of business needs.
How You'll Work.
Communication Scope
Good communication skills in English and Chinese, both written and spoken; Excellent telephone manner; Good interpersonal skills
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