SeniorCustomerServiceRepresentative

**About this role:** Wells Fargo is seeking**** Senior Customer Service Representative as part of Small Business Application Fulfillment for Consumer and Business Banking. Learn more about the career areas and lines of business at [wellsfargojobs.com](https://www.wellsfargojobs.com/career-areas/). **In this role, you will:** * Support clients with fulfilling needs originated during their deposit account opening from the Wells Fargo Online® Site * Perform tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations * Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints * Assist customers with detailed requests related to opening new accounts, reviewing required documentation and verifying business relationship ownership * Receive direction from management and escalate non routine questions when answering inquiries or resolving issues * Perform research to resolve complex customer problems * Navigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information. * Assessing customer needs and offering products and services as appropriate **Required Qualifications:** * 2+ years of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** * Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues * Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management * Intermediate Microsoft Office Skills (Work, Excel, Outlook and Teams) * Knowledge and understanding of reading and in