Solenis
Water and hygiene solutions
SeniorCustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Customer Service Representative at Solenis. Skills: Customer Service, Issue Resolution, Communication, Problem Solving. Manage customer orders end-to-end. Monitor order status”
What You'll Achieve.
Drive satisfaction and loyalty; Ensure timely resolution
Industry & Context.
Problem-solving skills; Proactively resolve customer complaints
What They're Looking For.
Must Have
Minimum 4 years of customer service experience, Fluent in English and Italian, Intermediate computer Knowledge of Microsoft Word, Excel, problem-solving skills, decision-making skills, communication skills, Ability to adapt to changing environments, work collaboratively across teams, Knowledgeable about company products/services
Nice to Have
SAP /Salesforce
What You'll Do.
Manage customer orders end-to-end
Coordinate with production plants
Handle customer inquiries
Own complaint management process
Track complaint status
Resolve customer complaints proactively
Provide customer updates
Build customer relationships
Improve customer service processes
How You'll Work.
Team & Collaboration
Coordinate with internal teams; Coordinate with cross-functional teams; Work collaboratively across teams; Provide feedback to management
Communication Scope
Excellent verbal communication skills; Excellent written communication skills; Clear and consistent updates
Full Job Description
**Customer Service Representative with Italian** Diversey - Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honouree. For more information about Solenis, please visit [www.solenis.com](http://www.solenis.com/) The Senior Customer Service Rep serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs. Their overview and overall purpose involve; Advanced Issue Resolution, Mentorship and Training, Process improvement, and Customer Service Management. The purpose of Senior CSRs is to provide exemplary service, support their team members, contribute to continuous improvement efforts, and cultivate strong relationship with Customers to drive satisfaction and loyalty. Key Accountabilities: * Manage customer orders end‑to‑end, from order receipt through delivery and returns. * Monitor order status and coordinate with production plants, warehouses, logistics providers, and internal teams. * Handle customer inquiries related to orders, deliveries and complaints related to various countries, based on business requirement. * Own the end‑to‑end complaint management process using internal claims systems. * Track and analyze complaint status through reports to ensure timely resolution. * Proactively resolve customer complaints or requests in coordinatio
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