SeniorCustomerServiceRepresentative

Job Description **Solenis** is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honouree. For more information about Solenis, please visit [www.solenis.com](http://www.solenis.com/) **About The Role** The **Senior Customer Service Representative** serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs. Their overview and overall purpose involve, Advanced Issue Resolution, Mentorship and Training, Process improvement, and Customer Service Management. The purpose of Senior CSRs is to provide exemplary service, support their team members, contribute to continuous improvement efforts, and cultivate strong relationship with Customers to drive satisfaction and loyalty. **Key Responsibilities** : * Support sales team by answering inquiries, providing information, and assisting with order processing; * Collaborate with the sales team and business support to identify customer needs and opportunities for upselling; * Handle customer complaints or issues related to sales and ensuring prompt resolution; * Develop and maintain strong relationships with customers through regular communication; * Anticipate customer needs and proactively offering solutions or suggestions to enhance their experience; * Personalize interactions to make customers feel valued and a