JFrog
Technology
SeniorCustomerRetentionAccountManager
“Senior Customer Retention Account Manager at JFrog. Skills: Customer retention, Account management, Sales, Renewals. Manage customer subscription renewals. Notify customers of upcoming renewals”
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
5+ years of experience in Sales, 5+ years of experience in Customer Success, Proven sales experience, Negotiation skills, Interpersonal skills, Organizational skills, Quota carrying experience, Track record of exceeding sales retention/growth quotas, English at a very high level, Hebrew at a very high level, Excellent time management skills, Excellent process management skills, Attention to detail, Problem-solving skills, Ability to work under multiple deadlines, Ability to work with multiple dynamic teams, Proficiency with MS Office, Proficiency with various databases, Proficiency with CRM systems, Excellent verbal communication skills, Excellent written communication skills, Follow-up mindset, Proactive approach, Creative approach, High level of communication
Nice to Have
SaaS organization experience, Salesforce proficiency
What You'll Do.
Manage customer subscription renewals
Notify customers of upcoming renewals
Discuss contract changes
Provide quotes directly to customers
Manage cadence for renewal forecasts
Manage cadence for renewal projections
Drive renewals process with Strategic Sales team
Preserve customer contracts
Improve customer contracts
Preserve customer relationships
Improve customer relationships
Drive renewal process
Manage renewal process
Process renewal quotes
Process renewal opportunities
Ensure renewals are processed accurately
Ensure renewals are processed on-time
Identify upsell opportunities
Identify cross-sell opportunities
Maximize customer growth
Engage with key decision makers
Identify customer requirements
Ensure on-time commitments
Maintain accurate customer renewal records
Maintain accurate license records
Maintain accurate software expiration dates
Maintain accurate customer contact information
Communicate with customers
Communicate with internal stakeholders
Provide updates to customers
Provide updates to stakeholders
Resolve customer issues
Resolve stakeholder issues
Gather customer feedback
Identify accounts at risk
Develop mitigation plans
Execute mitigation plans
How You'll Work.
Team & Collaboration
Strategic Sales team; Customer Success; Finance; Legal; Deal Desk; Procurement; Sales teams; Multiple dynamic teams
Communication Scope
Company messages; Value propositions
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