Astronomer
Technology
SeniorCustomerReliabilityEngineer,Infrastructure
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Customer Reliability Engineer, Infrastructure at Astronomer. Skills: Customer Reliability, Cloud Infrastructure, Kubernetes. Provide solutions to customers. Troubleshoot Customer environments”
What You'll Achieve.
Ensure availability; Ensure predictability; Ensure reliable operations; Ensure problems are permanently resolved; Ensure problems are monitored; Deliver best possible outcome
Industry & Context.
Troubleshooting Skills
6-hour pager period, On-call rotation
What They're Looking For.
Must Have
5+ years of experience, 3+ years of experience with Kubernetes, Experience managing Production distributed system, Network Experience with one of the major Clouds, Linux experience, Knowledge of how to operate and monitor issues for distributed systems, Experience with Observability tools, Previous experience in handling customers issues, DevOps or CI/CD experience, Python scripting
Nice to Have
Experience as a Site Reliability Engineer, Worked with Kubernetes Custom Resources, Depth of knowledge with Azure, Airflowig Data Orchestration experience, IaC experience
What You'll Do.
Provide solutions to customers
Troubleshoot Customer environments
Engage in active triaging
Provide feedback to product development teams
Build out monitoring and alerting systems
Build and maintain automation
Help direct architecture of products
Contribute to product architecture
Own the customer experience
Prioritize and solve issues
Provide guidance on path to production
Enhance customer documentation
Enrich customer documentation
Maintain 24x7 coverage
Participate in paid on-call rotation
How You'll Work.
Team & Collaboration
Fully distributed team
Full Job Description
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io http://www.astronomer.io. ABOUT THIS ROLE: The Astronomer Customer Reliability Engineering (CRE) team is responsible for the success of our customers' usage of our managed Airflow service. The CRE are responsible for operating, monitoring, and maintaining the platform to ensure availability, predictability, and reliable operations. As an infrastructure specialist within the team, you will focus on the reliability of the underlying cloud infrastructure and Kubernetes clusters. This entails responding to incidents either raised by a customer, or from our monitoring system and then taking further steps to ensure problems are permanently resolved or monitored. As owners of the observability platform, CRE has unlimited potential to improve the reliability of the product and deliver the best possible outcome for our customers. This role is directly customer-facing and gives exposure to very diverse problems and requirements. The CRE get the opportunity to interface with customers from a variety of industries across different cloud providers, and all with different expectations. Your contributions will directly impact customers' success with using the Astronomer products, and you will be able to help make meaningful improvements to the customer experience. Hybrid Work Model: For this role, you will embrace a flexible hybrid work model, working at least 3 days per week at our Office in Hyderabad while delivering a seamless experience that is digitally and physically connected. WHAT YOU GET TO DO: - Provi
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