Collectors
Collectibles
SeniorCustomerRelationsSpecialist
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Customer Relations Specialist at Collectors. Skills: Customer relations, Problem-solving, Communication. Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.. Provides accurate, valid, and complete information by using the department protocols to our customers”
Industry & Context.
Problem-solving skills; Detail-oriented problem-solver
Candidates must be authorized to work in the United States., Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time., Hand Use: Regular hand use for various tasks., Hearing Requirements: Ability to hear alarms, signals, and verbal instructions., Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds., Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently., Sitting or Standing: Ability to sit or stand for extended periods of time.
What They're Looking For.
Must Have
3 years of customer relations skills within a customer service environment, Experience handling customer resolutions, Experience processing and investigating claims, Shipping and handling experience, Detail-oriented problem-solver, Ability to de-escalate customer related situations, Excellent communication skills, Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time., Hand Use: Regular hand use for various tasks., Hearing Requirements: Ability to hear alarms, signals, and verbal instructions., Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds., Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently., Sitting or Standing: Ability to sit or stand for extended periods of time.
Nice to Have
Knowledgeable utilizing Salesforce
What You'll Do.
Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
and complete information by using the department protocols to our customers
Resolves queries by clarifying the customer’s issue
determining the cause of the problem
and explaining the best solution to solve the problem
Maintains accounts by processing customer adjustments
Continuously updates department spreadsheet of incoming orders
Escalate unresolved issues to the appropriate lead/supervisor
How You'll Work.
Team & Collaboration
Collaborates with Operations and other departments to find appropriate solutions for customer responses
Communication Scope
Excellent communication skills; Excellent listening skills; Empathetic voice and manner
Full Job Description
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We’re looking for _**Senior Customer Relations Specialist**_ to join our PSA Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars. The _Customer Resource Center_ is embedded in the operations process working cross functionally and cross co
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