Company
SeniorCustomerProgramManager–ServerandNetworkingProducts
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“Senior Customer Program Manager – Server and Networking Products. Skills: technical program management, server and networking products, customer program management, cross-functional leadership, global team coordination. support the planning and execution of technical and operational programs for key partners. maintain customer relationships”
What You'll Achieve.
ensuring successful outcomes for both internal teams and external collaborators; ensuring on-time delivery; ensuring quality; ensuring customer acceptance; meet committed metrics, schedules, and operational targets
Industry & Context.
issue resolution; driving timely issue resolution; managing high priority issues/concerns; issuesug tracking and resolution; resolving sophisticated field quality challenges
What They're Looking For.
Must Have
Demonstrated experience in server/networking/switch box program/project management involving direct interaction with customers, BS/MS degred in Computer Scicence, Engineering or a related field with 5+ years of experience managing programs and projects, Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment, Consistent track record to coordinate with global teams and navigate multi-cultural, multinational business environments, Excellent interpersonal skills with the ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives
Nice to Have
Track record running end-to-end hardware and software product development in networking/switch box, Hands-on expertise in large-scale compute server build and deployment, cross-functional teamwork across globally distributed teams, leadership in matrixed collaboration, conflict resolution, and consensus-building, Proven expertise in leading all aspects of production schedules, optimizing line yields, and resolving sophisticated field quality challenges
What You'll Do.
support the planning and execution of technical and operational programs for key partners
maintain customer relationships
drive collaboration with major enterprise customers
cloud service providers
Define and manage program schedules
and turning points for networking and switch box programs
aligned with CSP customer roadmaps and their ODM/OEM partners
Translate CSP and ODM/OEM customer requirements into actionable tasks for all functional teams
driving timely issue resolution across engineering
Provide horizontal leadership to drive cross-functional program execution
managing high priority issues/concerns
and coordinating globally dispersed teams to ensure clear alignment on objectives
Act as the primary customer and partner interface
facilitating program kick-offs
technical discussions
issuesug tracking and resolution
customer qualification/validation efforts
and status updates throughout the product lifecycle
Drive program execution from design through production deployment
ensuring on-time delivery
and customer acceptance
Provide ongoing post-deployment sustaining support
serving as case manager for server/networking system building
Monitor factory production schedules
collaborating closely with CSP ODM/OEM partners to meet committed metrics
and operational targets
Proactively communicate program health
and key insights to customers
and senior leadership
ensuring transparency and cross-functional alignment
How You'll Work.
Team & Collaboration
drive collaboration with major enterprise customers, cloud service providers; drive cross-functional program execution; coordinating globally dispersed teams; cross-functional alignment; collaborating closely with CSP ODM/OEM partners; cross-functional alignment; cross-functional teamwork across globally distributed teams; matrixed collaboration
Communication Scope
communication; ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives; Proactively communicate program health, risks, dependencies, and key insights to customers, internal partners, and senior leadership
Process & Methodology
program management, project management, defining and managing program schedules, managing deliverables, managing turning points, driving program execution, customer qualification/validation efforts, running end-to-end hardware and software product development
Full Job Description
We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators. **What you 'll be doing:** * Define and manage program schedules, deliverables, and turning points for networking and switch box programs, aligned with CSP customer roadmaps and their ODM/OEM partners. * Translate CSP and ODM/OEM customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales. * Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives. * Act as the primary customer and partner interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle. * Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance. * Provide ongoing post-deployment sustaining support, serving as case manager for server/networking system building. * Monitor factory production schedules, yields, and and blockers, collaborating closely with CSP ODM/OEM partners to meet committed metrics, schedules, and operational targets. * Proactively communicate program health, risks, dependencies, and key insights to customers, internal partners, and senior leadership, ensuring transp
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