SeniorCustomerProgramManager

We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, and Tier-1 partners. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators **What You’ll Be Doing:** * Define and manage program schedules, deliverables, and milestones aligned with NCP platform strategy and partnership goals. * Translate customer and partner requirements into actionable tasks for engineering, operations, and product teams, ensuring alignment with program priorities and technical feasibility. * Provide cross-functional leadership and coordination, driving execution across engineering, operations, and customer programs to deliver predictable, high-quality results. * Act as the primary customer and partner interface, facilitating program kickoffs, technical and business reviews, and issue management — ensuring clear communication and trusted relationships throughout the engagement lifecycle. * Drive program execution from inception through production launch, maintaining close collaboration with customers to manage program scope, schedules, and deliverables. * Provide ongoing post-launch support, managing priorities, customer escalations, and feedback, while ensuring smooth operational continuity and performance optimization. * Monitor program progress and resource commitments, collaborating with supplier, partner, and technical teams to meet deployment timelines and quality goals. * Proactively communicate program status, risks, actions, and achievements to customers, internal teams, and leadership, ensuring transparency and align