Company
SeniorCustomerProgramManager,AIDatacenter
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Customer Program Manager, AI Datacenter. Skills: Technical program management, Customer relationships, Cross-functional execution. Define program schedules. Manage program deliverables”
What You'll Achieve.
Ensure successful outcomes; Ensure on-time delivery; Ensure quality; Ensure customer acceptance; Meet operational targets
Industry & Context.
Issue resolution; Root cause analysis; Field quality issues; Sophisticated field quality challenges
Willingness to travel
What They're Looking For.
Must Have
8+ years program/project management, Technical background hardware/software product development, Leading complex global programs, Coordinate with global teams, Interpersonal skills distill complex technical concepts, Bachelor’s or Master’s degree or equivalent practical experience
Nice to Have
End-to-end hardware and software product development, Leadership in matrixed collaboration, Conflict resolution, Consensus-building, Expertise leading production schedules, Optimizing line yields, Resolving sophisticated field quality challenges, Thriving in dynamic high-growth environments, Adaptability to obscurity, Adaptability to rapid change, Adaptability to matrixed team structures
What You'll Do.
Define program schedules
Manage program deliverables
Manage turning points
Translate customer requirements
Drive timely issue resolution
Provide horizontal leadership
Drive cross-functional program execution
Manage high priority issues
Coordinate globally dispersed teams
Act as primary customer interface
Facilitate program kick-offs
Facilitate technical discussions
Facilitate design reviews
Facilitate issuesug tracking
Facilitate customer qualification
Facilitate customer validation
Facilitate status updates
Drive program execution design
Drive program execution production
Ensure on-time delivery
Ensure customer acceptance
Provide post-deployment sustaining support
Serve as case manager
Monitor factory production schedules
Monitor factory yields
Monitor factory blockers
Collaborate with ODM/contract manufacturers
Resolve factory issues
Meet operational targets
Proactively communicate program health
Proactively communicate risks
Proactively communicate key issues
How You'll Work.
Team & Collaboration
Cross-functional program execution; Globally dispersed teams; Internal partners; Leadership alignment
Communication Scope
Customer interface; Technical discussions; Status updates; Program health communication; Risk communication; Issue communication; Distill complex concepts
Process & Methodology
Program management, Schedule management, Deliverable management, Roadmap alignment, Issue resolution, Cross-functional alignment, Global program management, Lifecycle management, Production schedule management, Risk management
Full Job Description
We are seeking a Senior Customer Program Manager - AI Datacenter to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, Tier-1 partners, and OEMs. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators. **What You’ll Be Doing:** * Define and manage program schedules, deliverables, and turning points aligned with customers and partners roadmaps and requirements. * Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales. * Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives. * Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle. * Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance. * Provide ongoing post-deployment sustaining support, serving as case manager for field quality issues or high priority concerns with major enterprise customers, cloud service providers * Monitor factory production schedules, yields, and blockers, collaborating with ODM/contract manufacturers to resolve issues and meet operational targets with major enterprise customers, cloud service providers * Proactively communicate program health, risks, and key issues to both c
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