Lemonade
Customer Experience
SeniorCustomerOpsAutomationManager
“Senior Customer Ops Automation Manager at Lemonade. Skills: AI-powered automation, process management, cross-functional coordination, vendor/stakeholder management. Own the automation roadmap across Customer Ops. Serve as the primary ops-side counterpart to Product on GenAI programs”
What You'll Achieve.
fundamentally change how we serve customers at scale; drive our AI-first operational transformation from concept through production scale; operational impact are equally valued; keeping the organization on the frontier of emerging tools and techniques; ensuring operational needs shape tooling decisions
Industry & Context.
turning metrics into decisions that stick; distill complexity
unable to sponsor applicants for work visas, cannot consider applicants from these states: Alaska, California, Colorado, Montana, Hawaii, New Mexico and Puerto Rico
What They're Looking For.
Must Have
6+ years in operations, program management, or a similar role, 3+ years of hands-on experience building AI and automation solutions: prompt engineering, workflow automation, AI agent design, or vibe coding, 2+ years of team leadership with a track record of developing high-performing individual contributors, Demonstrated ability to partner cross-functionally with Product and Engineering, data fluency — comfortable with SQL, BI tools, and turning metrics into decisions that stick, Executive-level communication skills, A builder's mindset, A genuine, demonstrated commitment to staying on the frontier of AI tools, techniques, and applications, Ability to work in a remote environment
Nice to Have
preferably in technology, insurance, or fintech
What You'll Do.
Own the automation roadmap across Customer Ops
Serve as the primary ops-side counterpart to Product on GenAI programs
Build hands-on — designing agent architectures
Build executive-ready business cases
Lead and develop a team of builders focused on GenAI integration
Drive GenAI initiatives from pilot to production
Champion an AI-first mindset across Customer Ops
Own the tooling strategy and vendor feedback loop
How You'll Work.
Team & Collaboration
partnering daily with Product and Engineering; Serve as the primary ops-side counterpart to Product on GenAI programs; Demonstrated ability to partner cross-functionally with Product and Engineering; driving shared outcomes
Communication Scope
Executive-level communication skills; distill complexity; influence decisions; drive alignment across levels and functions
Process & Methodology
program management, driving delivery, full lifecycle from proof-of-concept through scaled deployment
Applying for this Senior Customer Ops Automation Manager role?
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