Lemonade
Customer Experience
SeniorCustomerOpsAutomationManager
“Senior Customer Ops Automation Manager at Lemonade. Skills: AI-powered automation, process management, cross-functional coordination. Own the automation roadmap. Serve as primary ops-side counterpart to Product”
What You'll Achieve.
fundamentally change how we serve customers at scale; drive our AI-first operational transformation from concept through production scale; closing the feedback loop so what gets built actually works in production; operational impact are equally valued; scaled deployment across CX, Claims, and Underwriting
Industry & Context.
turning metrics into decisions that stick
unable to sponsor applicants for work visas, cannot consider applicants from these states: Alaska, California, Colorado, Montana, Hawaii, New Mexico and Puerto Rico
What They're Looking For.
Must Have
6+ years in operations, program management, or a similar role, 3+ years of hands-on experience building AI and automation solutions: prompt engineering, workflow automation, AI agent design, or vibe coding, 2+ years of team leadership with a track record of developing high-performing individual contributors, Demonstrated ability to partner cross-functionally with Product and Engineering, data fluency — comfortable with SQL, BI tools, and turning metrics into decisions that stick, Executive-level communication skills, A builder's mindset, A genuine, demonstrated commitment to staying on the frontier of AI tools, techniques, and applications, Ability to work in a remote environment
Nice to Have
preferably in technology, insurance, or fintech
What You'll Do.
Own the automation roadmap
Serve as primary ops-side counterpart to Product
Build executive-ready business cases
Lead and develop a team
Drive GenAI initiatives from pilot to production
Champion an AI-first mindset
Own the tooling strategy and vendor feedback loop
How You'll Work.
Team & Collaboration
partnering daily with Product and Engineering; Serve as the primary ops-side counterpart to Product; Demonstrated ability to partner cross-functionally with Product and Engineering
Communication Scope
Executive-level communication skills
Process & Methodology
program management
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