ZoomInfo Technologies LLC
SeniorCustomerLifecycleStrategyManager
“Senior Customer Lifecycle Strategy Manager at ZoomInfo Technologies LLC. Build lifecycle marketing strategy. Design customer journeys”
What You'll Achieve.
Customers experience connected lifecycle; Digital engagement scales; Lifecycle programs proactive, personalized, measurable; Cross-functional teams align; Customer activation improves; Customer adoption improves; Customer engagement improves
Industry & Context.
Analytical mindset; Systems-thinking
What They're Looking For.
Must Have
8+ years experience, B2B SaaS experience, Senior-level IC experience, Cross-functional stakeholder influence, Strategic thinking, Hands-on execution, Writing skills, Communication skills, AI tools experience, Systems-thinking mindset, Analytical mindset, Comfortable operating in ambiguity, Building processes from scratch
Nice to Have
Pendo, Marketo, SendGrid, Salesforce preferred
What You'll Do.
Build lifecycle marketing strategy
Design customer journeys
Develop customer segmentation
Align customer touchpoints
Build lifecycle programs
Create scalable messaging
Identify friction points
Establish measurement frameworks
Shape future-state vision
Document lifecycle journeys
How You'll Work.
Team & Collaboration
Cross-functionally; Customer Experience; Product; Customer Marketing; Operations; Education; RevOps
Communication Scope
Writing; Communication
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