ING Belgium
SeniorCustomerJourneyExpertTarifficationandBilling(DBCF)
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Customer Journey Expert Tariffication and Billing (DBCF) at ING Belgium. Skills: Customer journey, Billing, Tariffication. Ensure excellent customer experience. Understand business partner needs”
Industry & Context.
Analytical qualities; Data-driven mindset
What They're Looking For.
Must Have
5+ years experience, Customer Journey Expert experience, Billing experience, Tariffication experience
Nice to Have
Senior Customer Journey Expert experience
What You'll Do.
Ensure excellent customer experience
Understand business partner needs
Translate expectations to billing solution
Become subject matter expert
Drive requested changes
Leverage data insights
Define target solution
Ground choices in data
Orchestrate work of squads
Bring features to production
Prioritize squad backlog
Delegate tasks efficiently
Challenge the status quo
Ensure effective solution
Ensure efficient solution
How You'll Work.
Team & Collaboration
Collaboration with stakeholders; Work in Agile way; Cross-functional teams
Communication Scope
Explain complex issues
Process & Methodology
Agile, Roadmap, Backlog prioritization
Full Job Description
**The team** The Tariffication squad consists of a mix of Customer Journey Experts, Technical Analysts and Developers and a mix of experienced colleagues and professionals. The Tariffication squad is the owner of every billing event in ING Belgium and thus on the crossroad to change the lives of millions of users. **A day in the life of a Senior Customer Journey Expert Tariffication and Billing** * **Ensure an excellent customer experience for our customers.** Have a deep understanding of all advanced needs of our business partners and translate these expectations towards a simple and transparent billing solution. * **Be the expert**. In today’s world, our business partners require tailored & flexible billing solutions. A close **collaboration with stakeholders** will ensure you will become the subject matter expert and drive the requested changes, always leveraging **data insights** to support your decisions. * You are in the driver seat of **shaping the requirements**. You have full autonomy and ownership to define the target solution, grounding your choices in **clear data and analytical evidence**. * **Work in an Agile way**. You are the right hand of the Squad Master (PO) in the orchestration of the work of one or several squads to bring to production the features/journeys defined in the roadmap. You help prioritize the backlog of your squad, test (User Acceptance Testing), release, and manage the features coordinated or delivered by your squad. * **Lead by example**. You can navigate between the priorities assigned to the squad and delegate the tasks efficiently to the correct people. **How to succeed** **We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.** * Be **proactive**. you can lead initiatives and work autonomously. * Excellent **stakeholder management & communications skills**: y
Applying for this Senior Customer Journey Expert Tariffication and Billing (DBCF) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about ING Belgium?
Real rants from real employees. Read before you apply.