ING Belgium
SeniorCustomerJourneyExpertTarifficationandBilling(DBCF)
“Senior Customer Journey Expert Tariffication and Billing (DBCF) at ING Belgium. Skills: Customer journey, Billing, Tariffication. Ensure excellent customer experience. Understand business partner needs”
Industry & Context.
Analytical qualities; Data-driven mindset
What They're Looking For.
Must Have
5+ years experience, Customer Journey Expert experience, Billing experience, Tariffication experience
Nice to Have
Senior Customer Journey Expert experience
What You'll Do.
Ensure excellent customer experience
Understand business partner needs
Translate expectations to billing solution
Become subject matter expert
Drive requested changes
Leverage data insights
Define target solution
Ground choices in data
Orchestrate work of squads
Bring features to production
Prioritize squad backlog
Delegate tasks efficiently
Challenge the status quo
Ensure effective solution
Ensure efficient solution
How You'll Work.
Team & Collaboration
Collaboration with stakeholders; Work in Agile way; Cross-functional teams
Communication Scope
Explain complex issues
Process & Methodology
Agile, Roadmap, Backlog prioritization
Applying for this Senior Customer Journey Expert Tariffication and Billing (DBCF) role?
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