Company
SaaS
SeniorCustomerInsightsAnalyst
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Customer Insights Analyst. Skills: Customer insights, Data storytelling, Business judgment. Analyze and synthesize data. Generate actionable insights”
Industry & Context.
Structured analytical approaches; Root cause analysis
What They're Looking For.
Must Have
8+ years of experience, SQL skills, Experience with data warehouse platforms, Proven ability to turn data into business decisions, Executive communication skills, Stakeholder management skills, Ability to work independently
Nice to Have
Experience in SaaS, Experience in healthcare tech, Experience in marketplaces, Experience in digital products
What You'll Do.
Analyze and synthesize data
Generate actionable insights
Identify systemic issues
Identify growth opportunities
Translate business questions into analytical approaches
Deliver clear findings
Deliver strategic recommendations
Build executive-level narratives
Develop voice-of-customer capabilities
Inform product decisions
Inform operational decisions
Partner cross-functionally
Ensure insights drive business action
How You'll Work.
Team & Collaboration
Partner with Product; Partner with Engineering; Partner with Support; Partner with Operations
Communication Scope
Executive communication; Data storytelling
Full Job Description
## Accountabilities Analyze and synthesize data across customer support, product usage, operational workflows, and voice-of-customer sources to generate actionable insights. Identify systemic issues, risks, and growth opportunities across the end-to-end customer and patient journey. Translate ambiguous business questions into structured analytical approaches, delivering clear findings and strategic recommendations. Build executive-level narratives that connect customer experience, root causes, business impact, and trade-offs. Develop and evolve voice-of-customer capabilities into a strategic function that informs CX, product, and operational decisions. Partner cross-functionally with Product, Engineering, Support, and Operations teams to ensure insights drive real business action. Requirements: The ideal candidate brings extensive experience in analytics or customer insights roles, with a strong ability to influence decisions through data storytelling and structured thinking. You should be highly skilled in SQL and comfortable working with modern cloud data warehouses, as well as interpreting both qualitative and quantitative data sources. Strong business judgment, communication skills, and autonomy are essential, especially in environments with complex or incomplete data. 8+ years of experience in customer insights, product analytics, business intelligence, or data strategy Strong SQL skills and experience with data warehouse platforms such as Snowflake, BigQuery, or Redshift Proven ability to turn data into business decisions and strategic recommendations Experience combining qualitative and quantitative data to uncover root causes and patterns Strong executive communication and stakeholder management skills Ability to work independently and define analytical priorities, not just execute requests Experience in SaaS, healthcare tech, marketplaces, or digital products is a strong plus Benefits: Competitive base salary range of $90,000 to $115,000 CAD Remote-first fl
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