Slice
SeniorCustomerExperienceRepresentativeParttime
“Senior Customer Experience Representative - Part time at Slice. Skills: Customer Experience, Customer Support, Problem Solving. Support our restaurant partners by streamlining their internal operations. Onboard our new customers to our Phone product”
What You'll Achieve.
Ensure seamless and exceptional customer interactions; Deliver exceptional results; Fuel success
Industry & Context.
Problem solvers; Effectively identify, address, and resolve complex issues
40 hours/week, Each shift is 8 hours long, Takes place during the evening or night (2nd and 3rd shifts), All shifts are scheduled between 4 pm and 7 am
What They're Looking For.
Must Have
3+ years experience in with an Account Management, Customer Support or Customer Success role, Excellent verbal and written English communication skills, Demonstrated experience in cross-functional collaboration and teamwork to effectively identify, address, and resolve complex issues, Proven ability to quickly learn and adapt to new browser-based systems, Ability to remain calm and composed during high-pressure situations
Nice to Have
Proficiency with Google Workspace tools would be ideal
What You'll Do.
Support our restaurant partners by streamlining their internal operations
Onboard our new customers to our Phone product
Serve as a key point of escalation
ensuring seamless and exceptional customer interactions throughout their experience with Slice!
Leverage our internal systems to guarantee seamless
accurate order transmission to our restaurant partners
How You'll Work.
Team & Collaboration
Demonstrated experience in cross-functional collaboration and teamwork to effectively identify, address, and resolve complex issues; Collaborating with teams across the company; Building relationships with our shop partners
Communication Scope
Excellent verbal and written English communication skills
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