Slice
SeniorCustomerExperienceRepresentative
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Customer Experience Representative at Slice. Skills: customer experience, support restaurant partners, streamlining internal operations, handle inbound and outbound phone interactions, resolve standard scenarios independently. supporting restaurant partners and their customers through inbound and outbound phone interactions. handle phone orders”
What You'll Achieve.
consistently deliver a fast, reliable, and high quality customer experience; meeting performance expectations for quality, productivity, and adherence; meeting service level expectations; meeting performance expectations for quality assurance, productivity, and low error rate
Industry & Context.
resolve common support issues; resolving standard scenarios independently; escalating issues appropriately
full-time, on site position [40 hours/week], Each shift is 8 hours long and takes place between 4 pm and 7 am
What They're Looking For.
Must Have
Excellent English verbal and written communication skills, minimum B2 level, 1-3 year experience in customer support, operations, or a similar role, or equivalent relevant experience, attention to detail with the ability to consistently process customer requests accurately, Comfort using ticketing systems, CRMs, and basic spreadsheets, Ability to stay calm, empathetic, and effective in a high paced contact center environment, Ability to multitask and handle competing priorities during peak periods, Collaborate and communicate effectively with team members and leadership
What You'll Do.
supporting restaurant partners and their customers through inbound and outbound phone interactions
resolve common support issues
ensure all work is documented accurately in Slice systems
resolving standard scenarios independently
escalating issues appropriately
meeting performance expectations for quality
handle inbound and outbound support interactions across standard scenarios as well as incoming phone orders accurately and efficiently while meeting service level expectations
documenting interactions accurately
and outcomes while identifying when to escalate and provide clear context that speeds up resolution
How You'll Work.
Team & Collaboration
Collaborate and communicate effectively with team members and leadership; collaborate with peers, Team Leads, and Senior team members to ensure consistent execution across the team
Communication Scope
Excellent English verbal and written communication skills, minimum B2 level
Full Job Description
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in. The Challenge to Solve Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! The Customer Experience Representative at Slice is responsible for supporting restaurant partners and their customers through inbound and outbound phone interactions. The Role The representative will handle phone orders, resolve common support issues, and ensure all work is documented accurately in Slice systems. The goal is to consistently deliver a fast, reliable, and high quality customer experience while supporting shop partner operations through accuracy, speed, and strong operational discipline. This role will focus on resolving standard scenarios independently, escalating issues appropriately, and meeting performance expectations for quality, productivity, and adherence. The Team In this role you’ll handle inbound and outbound support interactions across standard scenarios as well as incoming phone orders accurately and efficiently while meeting service level expectations. You’ll be documenting interactions accurately, including notes, tagging, and outcomes while identifying when to escalate and provide clear context that speeds up resolution. You’ll collaborate with peers, Team Leads, and Senior team members to ensure consistent execution across the team. You will support the team during peak periods and meet performance expectations for quality assurance, productivity, and low error rate. Please n
Applying for this Senior Customer Experience Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Slice?
Real rants from real employees. Read before you apply.