Coveo
software-as-a-service (SaaS)
SeniorCustomerExperienceProgramManager(1-yearfixedterm)
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“Senior Customer Experience Program Manager (1-year fixed term) at Coveo. Skills: Customer Experience, Program Management, Customer Engagement. Execute and scale customer engagement programs. Support and evolve the Coveo Connect community experience”
What You'll Achieve.
create lasting impact; strengthen engagement; accelerate adoption; elevate the post-sale experience; deliver aligned customer experiences; contribute to continuous improvement
Industry & Context.
What They're Looking For.
Must Have
5+ years of experience in Customer Experience, Customer Success Programs, Program Management, Customer Marketing, or related customer-facing roles in a software-as-a-service (SaaS) environment, Experience executing cross-functional customer engagement programs in a business-to-business (B2B) environment, project and program management skills with the ability to manage multiple initiatives simultaneously, Experience working with customer engagement platforms, customer relationship management (CRM) systems, survey tools, and reporting dashboards
Nice to Have
Experience supporting customer communities, self-service experiences, and scaled engagement programs, Familiarity with digital customer success, customer lifecycle management, and software adoption strategies, Experience supporting Voice of Customer initiatives and translating customer feedback into actionable insights, Proven ability to collaborate effectively with cross-functional and customer-facing technical teams
What You'll Do.
Execute and scale customer engagement programs
Support and evolve the Coveo Connect community experience
Coordinate communications
Support Voice of Customer (VoC) initiatives
Monitor program performance metrics
How You'll Work.
Team & Collaboration
Partner cross-functionally with Technical Programs Managers, Customer Lifecycle Managers, Customer Experience Operations, Marketing, Product, and Support; collaborating across teams; collaborate effectively with cross-functional and customer-facing technical teams
Process & Methodology
project and program management skills, manage multiple initiatives simultaneously
Full Job Description
Drive scalable customer experiences that create lasting impact. What if your next role allowed you to shape how customers engage, learn, and grow at scale? As part of Coveo’s Customer Experience organization, you’ll help deliver customer programs that strengthen engagement, accelerate adoption, and elevate the post-sale experience across our global customer base. You’ll work alongside cross-functional teams to bring customer initiatives to life, from community engagement and Voice of Customer programs to scalable digital experiences. If you enjoy building structure in fast-moving environments and collaborating across teams, this role is for you. As our Senior Customer Experience Program Manager, you will: Execute and scale customer engagement programs across the post-sale journey through webinars, office hours, digital touchpoints, and other one-to-many initiatives. Support and evolve the Coveo Connect community experience by enabling scalable self-service resources, customer engagement programs, and peer-to-peer interactions. Partner cross-functionally with Technical Programs Managers, Customer Lifecycle Managers, Customer Experience Operations, Marketing, Product, and Support to deliver aligned customer experiences. Coordinate communications, timelines, workflows, dependencies, and operational readiness across customer engagement initiatives. Support Voice of Customer (VoC) initiatives through feedback collection, insights synthesis, reporting, and follow-up coordination. Monitor program performance metrics and contribute to continuous improvement through process, reporting, tooling, and workflow optimization. Here is what will qualify you for the role: 5+ years of experience in Customer Experience, Customer Success Programs, Program Management, Customer Marketing, or related customer-facing roles in a software-as-a-service (SaaS) environment. Experience executing cross-functional customer engagement programs in a business-to-business (B2B) environment. Strong pro
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