Maven AGI
AI
SeniorCustomerExperienceManager(CXM)–Strategic
“Senior Customer Experience Manager (CXM) – Strategic at Maven AGI. Skills: Customer Success, Account Management, AI Solutions. Build and maintain trusted relationships. Lead onboarding engagements”
What You'll Achieve.
ensure successful onboarding; drive adoption of our AI solutions; champion quality response generation; ensure customers see tangible value; optimize both human and AI-generated responses; guide continuous improvement; ensure customer needs are translated into product outcomes
Industry & Context.
What They're Looking For.
Must Have
7+ years of experience in customer success, account management, or CX leadership roles, account management experience with technical and strategic stakeholders with a Fortune 100 client, Excellent communication, organizational, and relationship-building skills, A customer-first mindset with a passion for ethical, human-centric AI, Comfort working in fast-paced, early-stage environments
Nice to Have
ideally in SaaS or AI-enabled platforms, Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus, Experience navigating AI quality, prompt tuning, or training data workflows
What You'll Do.
Build and maintain trusted relationships
Lead onboarding engagements
Drive meaningful adoption of our platform
Act as a strategic advisor
and present product usage
Work closely with Solutions/Implementation Engineers
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with Product, Engineering, Solutions, and GTM teams; Work closely with Solutions/Implementation Engineers, Product Managers, and the Engineering team
Communication Scope
Excellent communication
Applying for this Senior Customer Experience Manager (CXM) – Strategic role?
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