NORIT Activated Carbon
Activated Carbon Production
SeniorCustomerExperienceandSalesSupportSpecialist(Spanishspeaking)
“Senior Customer Experience and Sales Support Specialist (Spanish-speaking) at NORIT Activated Carbon. Skills: Customer Experience, Sales Support, Spanish-speaking. Resolve service-related issues. Resolve complaints”
What You'll Achieve.
Enhance customer satisfaction; Maintain positive reputation; Maximize positive outcomes
Industry & Context.
Problem-solving drive
What They're Looking For.
Must Have
2+ years of experience in sales or customer services, Proficient level of English, Proficient level of Spanish
Nice to Have
Experience in manufacturing, Experience in logistics, Experience working order acceptance, Experience in export handling, Experience in import handling, Knowledge of Italian, University degree, Current student
What You'll Do.
Resolve service-related issues
Proactively contact customers
Proactively contact distributors
Process customer requests
Monitor customer requests
Resolve customer requests
Ensure smooth customer experience
Offer better solutions
Interact with other departments
Ensure shipments are handled
Provide customer insights to Sales Managers
Maintain Customer master data
Process orders in ERP
Process orders in CRM
Work on sample requests
Work with demand forecast files
Improve accuracy of forecasting
Provide guidance to junior members
Adhere to NORIT policies
Adhere to NORIT procedures
How You'll Work.
Team & Collaboration
Working with stakeholders; Interact with other departments; Partnering with colleagues
Communication Scope
Communication skills; Listening skills
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