Outsight
Technology
SeniorCustomerDeliveryManager
“Senior Customer Delivery Manager at Outsight. Skills: Customer delivery, Project management, Client engagement. Drive customer implementations. Steer financial aspects of projects”
Industry & Context.
Analyze technical issues; Resolve technical issues
What They're Looking For.
Must Have
Master’s degree (Engineering or Business), 7+ years of experience, 2+ years practical experience in a Technical role, 5+ years in a client-facing delivery role, 3-5 years of Project management, 3+ years of managing Electrical sub-contractors
Nice to Have
Project management certification (PMP, Prince2)
What You'll Do.
Drive customer implementations
Steer financial aspects of projects
Monitor project cash-flow
Monitor revenue recognition events
Coordinate with sales operations
Manage customer engagements
Manage sub-contractors
Facilitate project management methodology
Present technical solutions
Engage with senior executives
Support technical teams
Analyze technical issues
Resolve technical issues
Conduct weekly status meetings
Provide training sessions
Ensure post-implementation success
Transition account to customer success
Ensure successful hypercare
Ensure software utilization ramp-up
Support new sales opportunities
Identify stakeholders
Provide insights on customer needs
How You'll Work.
Team & Collaboration
Multidisciplinary teams; Technical teams; Sales team
Communication Scope
Technical presentations; Executive communication
Process & Methodology
Project management, PMP, Prince2
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