Outsight

Technology

SeniorCustomerDeliveryManager

$145–210k ~AI est. Washington, District of Columbia, United States Remote Friendly
The Brief

“Senior Customer Delivery Manager at Outsight. Skills: Customer delivery, Project management, Client engagement. Drive customer implementations. Steer financial aspects of projects”

Industry & Context.

Technology
Problems you'll solve

Analyze technical issues; Resolve technical issues

What They're Looking For.

Must Have

Master’s degree (Engineering or Business), 7+ years of experience, 2+ years practical experience in a Technical role, 5+ years in a client-facing delivery role, 3-5 years of Project management, 3+ years of managing Electrical sub-contractors

Nice to Have

Project management certification (PMP, Prince2)

What You'll Do.

Drive customer implementations

Steer financial aspects of projects

Monitor project cash-flow

Monitor revenue recognition events

Coordinate with sales operations

Manage customer engagements

Manage sub-contractors

Facilitate project management methodology

Present technical solutions

Engage with senior executives

Support technical teams

Analyze technical issues

Resolve technical issues

Conduct weekly status meetings

Provide training sessions

Ensure post-implementation success

Transition account to customer success

Ensure successful hypercare

Ensure software utilization ramp-up

Support new sales opportunities

Identify stakeholders

Provide insights on customer needs

How You'll Work.

Team & Collaboration

Multidisciplinary teams; Technical teams; Sales team

Communication Scope

Technical presentations; Executive communication

Process & Methodology

Project management, PMP, Prince2

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