Outsight

Technology

SeniorCustomerDeliveryManager

$145–210k ~AI est. Washington, District of Columbia, United States Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Customer Delivery Manager at Outsight. Skills: Customer delivery, Project management, Client engagement. Drive customer implementations. Steer financial aspects of projects”

Industry & Context.

Technology
Problems you'll solve

Analyze technical issues; Resolve technical issues

What They're Looking For.

Must Have

Master’s degree (Engineering or Business), 7+ years of experience, 2+ years practical experience in a Technical role, 5+ years in a client-facing delivery role, 3-5 years of Project management, 3+ years of managing Electrical sub-contractors

Nice to Have

Project management certification (PMP, Prince2)

What You'll Do.

Drive customer implementations

Steer financial aspects of projects

Monitor project cash-flow

Monitor revenue recognition events

Coordinate with sales operations

Manage customer engagements

Manage sub-contractors

Facilitate project management methodology

Present technical solutions

Engage with senior executives

Support technical teams

Analyze technical issues

Resolve technical issues

Conduct weekly status meetings

Provide training sessions

Ensure post-implementation success

Transition account to customer success

Ensure successful hypercare

Ensure software utilization ramp-up

Support new sales opportunities

Identify stakeholders

Provide insights on customer needs

How You'll Work.

Team & Collaboration

Multidisciplinary teams; Technical teams; Sales team

Communication Scope

Technical presentations; Executive communication

Process & Methodology

Project management, PMP, Prince2

Full Job Description

## Description Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data.Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction. Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice) & Hong Kong. To support our global outreach, we also operate a commercial office in Spain.You can find below an interesting link about who we are and what we do :Insights about Outsight Our Passenger Flow Traffic Monitoring solution is trusted by the world’s leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience. We also deploy our solutions in other markets such as Tourism, Retail and Sports. Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW.   Context We are seeking a Project/Program Manager to drive complex, multiphase software and hardware deployments from kickoff to transition. In this role, you’ll be responsible for program management, project finance management, customer and sub-contractors engagement, and customer success. You will simultaneously manage 2 to 5 enterprise customer engagements. Responsibilities   End-to-End Delivery: Drive multiphase software and hardware customer implementations effectively, ensuring all deadlines and contractual deliverables are met on time and in scope. Project Finance: Steer financial aspects of software and hardware implementation projects. Monitor project cash-flow in terms of revenue and costs, monitor revenue recognition events and coordinate with sales operations when to trigger invoice payments and purchase orders. Engagement Managemen

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