Outsight
Technology
SeniorCustomerDeliveryManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Customer Delivery Manager at Outsight. Skills: Customer delivery, Project management, Client engagement. Drive customer implementations. Steer financial aspects of projects”
Industry & Context.
Analyze technical issues; Resolve technical issues
What They're Looking For.
Must Have
Master’s degree (Engineering or Business), 7+ years of experience, 2+ years practical experience in a Technical role, 5+ years in a client-facing delivery role, 3-5 years of Project management, 3+ years of managing Electrical sub-contractors
Nice to Have
Project management certification (PMP, Prince2)
What You'll Do.
Drive customer implementations
Steer financial aspects of projects
Monitor project cash-flow
Monitor revenue recognition events
Coordinate with sales operations
Manage customer engagements
Manage sub-contractors
Facilitate project management methodology
Present technical solutions
Engage with senior executives
Support technical teams
Analyze technical issues
Resolve technical issues
Conduct weekly status meetings
Provide training sessions
Ensure post-implementation success
Transition account to customer success
Ensure successful hypercare
Ensure software utilization ramp-up
Support new sales opportunities
Identify stakeholders
Provide insights on customer needs
How You'll Work.
Team & Collaboration
Multidisciplinary teams; Technical teams; Sales team
Communication Scope
Technical presentations; Executive communication
Process & Methodology
Project management, PMP, Prince2
Full Job Description
## Description Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data.Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction. Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice) & Hong Kong. To support our global outreach, we also operate a commercial office in Spain.You can find below an interesting link about who we are and what we do :Insights about Outsight Our Passenger Flow Traffic Monitoring solution is trusted by the world’s leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience. We also deploy our solutions in other markets such as Tourism, Retail and Sports. Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW. Context We are seeking a Project/Program Manager to drive complex, multiphase software and hardware deployments from kickoff to transition. In this role, you’ll be responsible for program management, project finance management, customer and sub-contractors engagement, and customer success. You will simultaneously manage 2 to 5 enterprise customer engagements. Responsibilities End-to-End Delivery: Drive multiphase software and hardware customer implementations effectively, ensuring all deadlines and contractual deliverables are met on time and in scope. Project Finance: Steer financial aspects of software and hardware implementation projects. Monitor project cash-flow in terms of revenue and costs, monitor revenue recognition events and coordinate with sales operations when to trigger invoice payments and purchase orders. Engagement Managemen
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