Boldr
Outsourcing/Offshoring
SeniorCustomerAdvocate(Projectbased)
“Senior Customer Advocate (Project based) at Boldr. Skills: Customer service, Issue resolution, Customer retention. Interact with customers. Provide accurate information”
Industry & Context.
Analytical thinking; Critical thinking; Issue triage
Backup power, Backup internet, Quiet workspace
What They're Looking For.
Must Have
2+ years in CX, 2+ years operations for US brand, Basic knowledge of cloud-based applications, Basic knowledge of MS Office applications, Excellent reading comprehension, Excellent verbal communication skills, Excellent written communication skills, Effective phone contact handling skills, Ability to understand complex ideas, Aptitude to learn new technology, Ability to accept feedback, Intermediate understanding of CX best practices, Customer orientation, Ability to adapt/respond to characters
Nice to Have
Analytical and critical thinker, Eye for minute details, Passion for client satisfaction
What You'll Do.
Interact with customers
Provide accurate information
Process accurate information
Provide valid information
Process valid information
Provide complete information
Process complete information
Collaborate with internal teams
Collaborate with external teams
Handle customer needs
Provide customer service
Take on upset customer tickets
Act as first line of defense
Escalate to leadership
Check queue for duplicates
Check queue for noise
Spot-check teammates' tickets
Send proactive emails
Run clean-ups for orders
Create tracking tasks
Perform service recovery
Perform targeted outreach
Launch support for flows
How You'll Work.
Team & Collaboration
Internal teams; External teams; Leadership
Communication Scope
Verbal communication; Written communication; Complex ideas communication
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