Muck Rack
SaaS
SeniorCustomerAccountExecutive
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Customer Account Executive at Muck Rack. Skills: Expansion Revenue, Cross-sell, Upsell, Existing Customer Base. Drive expansion revenue by identifying and closing cross-sell and upsell opportunities within existing accounts. Build and close a pipeline of expansion opportunities across existing Enterprise customers”
What You'll Achieve.
Expansion bookings and revenue attainment; Pipeline creation and health across assigned accounts; Conversion rates across expansion opportunities; Forecast accuracy (<5% variance); Contribution to overall customer lifetime value
Industry & Context.
Up to 10% travel for team collaboration, customer engagements, and company events, Attendance at annual company offsite (typically held in Mexico) is expected
What They're Looking For.
Must Have
5-8 years experience in sales or account management roles working with Enterprise accounts, Proven experience owning a revenue target and closing deals, Experience managing pipeline and forecasting revenue, Prospecting and outbound sales skills, Experience selling PR, media intelligence, or related solutions required for Enterprise roles, Background in SaaS, MarTech, or related industries, Alignment with Muck Rack’s core values: Customer Devotion, Resilience, Transparency, Ownership, Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery
Nice to Have
Experience selling into existing customer accounts preferred
What You'll Do.
Drive expansion revenue by identifying and closing cross-sell and upsell opportunities within existing accounts
Build and close a pipeline of expansion opportunities across existing Enterprise customers
Partner with Enterprise Customer Success Managers to identify whitespace and growth opportunities
Prospect into the existing customer base through outbound outreach and internal referrals
Sell across Muck Rack’s product suite
Accurately forecast monthly and quarterly expansion bookings
Own account and territory planning in partnership with your CSM pod
Drive pipeline creation
and deal progression across expansion opportunities
Collaborate cross-functionally to ensure alignment across sales and customer success
How You'll Work.
Team & Collaboration
Partner with Enterprise Customer Success Managers; Collaborate cross-functionally to ensure alignment across sales and customer success
Communication Scope
Communication and relationship-building skills
Process & Methodology
Account and territory planning
Full Job Description
Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. We’re looking for a driven and results-oriented Senior Customer Account Executive to join our team and focus on expanding revenue within our existing customer base. As a Senior Customer Account Executive, your mission will be to drive expansion revenue by identifying and closing cross-sell and upsell opportunities within existing accounts. This is a great opportunity for someone who enjoys partnering with Customer Success, owning a pipeline, and driving revenue growth through strong execution and customer relationships. What you’ll do: Build and close a pipeline of expansion opportunities across existing Enterprise customers Partner with Enterprise Customer Success Managers to identify whitespace and growth opportunities Prospect into the existing customer base through outbound outreach and internal referrals Sell across Muck Rack’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.) Accurately forecast monthly and quarterly expansion bookings Own account and territory planning in partnersh
Applying for this Senior Customer Account Executive role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Muck Rack?
Real rants from real employees. Read before you apply.