exmox

Media

SeniorCRMManager(f/m/x)

€65–95k ~AI est. Hamburg, Germany FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior CRM Manager (f/m/x) at exmox. Skills: CRM strategy, Lifecycle journeys, User segmentation, Experimentation. Own CRM platform end-to-end. Select CRM platform”

What You'll Achieve.

Lifecycle journeys launch quickly; Retention measurably improve; LTV measurably improve; CRM decisions driven by data; Cross-functional teams aligned; Turn ambiguity into scalable systems

Industry & Context.

Media
Problems you'll solve

Transform user insights; Turn ambiguity into systems

What They're Looking For.

Must Have

5+ years CRM experience, Hands-on CRM platform implementation, Audience segmentation experience, Journey orchestration experience, Personalization experience, Campaign automation experience, Analytical mindset, Experience measuring activation, Experience measuring retention, Experience measuring reactivation, Experience measuring ARPU, Experience measuring LTV, Experience using data to identify opportunities, Experience prioritizing initiatives, Experience evaluating performance, Proven track record designing lifecycle programs, Proven track record scaling lifecycle programs, A/B testing experience, User segmentation experience, Continuous optimization experience, Experience across push channels, Experience across in-app channels, Experience across email channels, Able to work effectively with Product teams, Able to work effectively with Engineering teams, Able to work effectively with Data teams, Able to work effectively with Design teams, Able to work effectively with Marketing teams, Translate user insights into strategies

Nice to Have

Experience with Braze a plus, Experience with OneSignal a plus

What You'll Do.

Own CRM platform end-to-end

Implement CRM platform

Define channel roadmap

Execute channel roadmap

Translate business goals

Design lifecycle journeys

Launch lifecycle journeys

Optimize lifecycle journeys

Build behavioral segmentation

Build personalization frameworks

Build experimentation frameworks

Deliver right message

Own CRM performance metrics

Drive continuous improvement

Partner with Product teams

Partner with Engineering teams

Partner with Data teams

Partner with UA teams

Integrate CRM into product

Align CRM with acquisition

Orchestrate cross-app lifecycle

Leverage advanced segmentation

Leverage predictive capabilities

How You'll Work.

Team & Collaboration

Cross-functional teams; Product teams; Engineering teams; Data teams; User Acquisition teams

Full Job Description

Your Mission This is a company built for growth, not comfort. When you join exmox, you’re stepping onto a global, highly competitive playing field -  solving real problems in environments that push you beyond your comfort zone. We build high-performing consumer products across multiple brands in one of the most competitive industries there is: mobile gaming. You will be part of a company that is on a path of hyper-growth, spearheading one of the largest innovations in the mobile gaming industry - a rewarded user engagement and user acquisition platform. We help mobile game publishers not only acquire new users, but also keep players engaged through rewarding experiences. At exmox, engagement isn't an afterthought - it's one of our most important growth levers. Our reward apps (Testerup, Empfohlen, Testerheld) reach hundreds of thousands of active users, and increasing retention and customer lifetime value remains a major opportunity. As our first Senior CRM Manager (m/f/x) , you will build this function from the ground up. You'll define the strategy, select and implement the CRM platform, design lifecycle journeys, and establish a culture of experimentation and optimization. Working closely with Product, Data, Engineering, and User Acquisition, you'll transform user insights into personalized experiences that drive activation, retention, re-engagement, and long-term value. If you're excited by building from zero, combining strategic thinking with hands-on execution, and owning a growth function with direct business impact, this role offers the autonomy, visibility, and ownership to make a difference from day one, we want to hear from you. What You’ll Own: Own the CRM platform end-to-end, including selection, implementation, and integration of user data across Testerup, Empfohlen, and Testerheld. Define and execute the CRM strategy and channel roadmap across push, in-app, and email, translating business goals into measurable lifecycle initiatives. Design, launch, and

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