Tamara
fintech
SeniorCRM&LifecycleSpecialist
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“Senior CRM & Lifecycle Specialist at Tamara. Skills: CRM, Lifecycle Marketing, Marketing Automation. own and optimize the B2B merchant lifecycle. improving conversion rates across every step of the partner journey”
What You'll Achieve.
Funnel conversion improvements; Reduced lifecycle drop-offs and increased velocity to first transaction; Uplift in transaction volumes due to CRM journeys; CRM data accuracy and reduced duplication/errors; Volume and learnings from lifecycle experiments
Industry & Context.
resolve issues like duplicate users, invalid events, or broken journeys; troubleshooting
What They're Looking For.
Must Have
4+ years of experience in CRM, lifecycle marketing, or marketing automation, track record improving conversion rates and funnel velocity through CRM programs, Data-driven mindset with working knowledge of UTM frameworks, segmentation, and marketing attribution, Comfort working with technical teams on events, APIs, and CRM system logic
Nice to Have
B2B, SaaS, fintech, or marketplaces preferred experience, HTML Knowledge
What You'll Do.
own and optimize the B2B merchant lifecycle
improving conversion rates across every step of the partner journey
driving product adoption and retention via personalized
data-driven lifecycle campaigns
Design full-funnel lifecycle journeys to convert leads
drive adoption of Tamara’s products
and ensure merchant retention
Own conversion metrics across CRM stages
reduce drop-off at each step
Coordinate with the CRM agency to deploy journeys across the different channels and optimize performance
define and improve CRM events
Maintain CRM data health and resolve issues like duplicate users
Own segmentation criteria
and eligibility logic across the funnel and countries
Run A/B tests on messaging
Define success metrics and build dashboards to monitor CRM performance
Work with Product to introduce new CRM placements inside the Partner Portal and onboarding experience
Expertly configure and maintain advanced CRM logic using dynamic content
and connected content to deliver hyper-personalized experiences
Independently manage complex workflows
CRM system configurations
and troubleshooting when needed
How You'll Work.
Team & Collaboration
highly cross-functional role that collaborates closely with the Product, Data, Content, and Performance teams; Collaborate with Product and Data teams to define and improve CRM events, and triggers; Comfort working with technical teams on events, APIs, and CRM system logic
Full Job Description
About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses. Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices. About the role We’re looking for a Senior CRM & Lifecycle Specialist to own and optimize the B2B merchant lifecycle across Saudi Arabia and the UAE. You will be responsible for improving conversion rates across every step of the partner journey, from new sign-ups to transacting merchants, and for driving product adoption and retention via personalized, data-driven lifecycle campaigns. This is a highly cross-functional role that collaborates closely with the Product, Data, Content, and Performance teams. You will own CRM strategy, campaign logic, segmentation, and performance, while coordinating execution with our CRM agency. What You’ll Do Lifecycle Strategy: Design full-funnel lifecycle journeys to convert leads, drive adoption of Tamara’s products, and ensure merchant retention. Funnel Optimization: Own conversion metrics across CRM stages (KYB In Progress, Qualified, Live, Transacting) and reduce drop-off at each step. Journey Execution Oversight: Coordinate with the CRM agency to deploy journeys across the different channels and optimize performance. Event & Data Logic: Collaborate with Product and Data teams to define and improve CRM events, and triggers. CRM Hygiene & Integration: Maintain CRM data health and resolve issues like duplicate users, invalid events, or broken journeys if they arise. Segmentation & Rules:
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