Massive Rocket
Technology
SeniorCRMConsultant
“Senior CRM Consultant at Massive Rocket. Skills: CRM, Marketing Automation, Lifecycle Marketing, Customer Engagement. Lead CRM campaign execution. Lead customer engagement initiatives”
What You'll Achieve.
Deliver high-impact CRM programmes; Create meaningful customer experiences; Maximise platform value; Deliver measurable business outcomes
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
5+ years CRM experience, 5+ years Marketing Automation experience, 5+ years Lifecycle Marketing experience, 5+ years Customer Engagement experience, Hands-on Braze experience, Hands-on Salesforce Marketing Cloud experience, Hands-on HubSpot experience, Proven multi-channel CRM campaigns experience, Proven customer journeys experience, Experience with segmentation, Experience with personalization, Experience with lifecycle marketing, Experience with digital marketing principles, Experience with customer data, Experience with relational databases, Experience with campaign performance reporting, Excellent attention to detail, Client-facing communication skills, Agency communication skills, Client-facing stakeholder management skills, Agency stakeholder management skills, Ability to work cross-functional teams, English proficiency C1 level
Nice to Have
Braze certifications preferred, Extensive Braze platform experience, Experience using SQL for data analysis, Experience using SQL for campaign optimisation, Agency experience, Consultancy experience, High-growth Martech experience, Familiarity with CDPs, Familiarity with audience activation, Familiarity with data-driven customer engagement
What You'll Do.
Lead CRM campaign execution
Lead customer engagement initiatives
Build targeted campaigns
Launch targeted campaigns
Optimise targeted campaigns
Collaborate with CRM Strategists
Collaborate with Project Managers
Collaborate with clients
Analyse customer data
Conduct QA across campaigns
Conduct QA across integrations
Conduct QA across documentation
Monitor campaign performance
Create performance reports
Translate business requirements
Improve client outcomes
Support continuous improvement
How You'll Work.
Team & Collaboration
Cross-functional teams; Client-facing teams; Technical teams
Communication Scope
Client communication; Stakeholder management
Process & Methodology
Project management
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