Massive Rocket
Technology
SeniorCRMConsultant
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior CRM Consultant at Massive Rocket. Skills: CRM, Marketing Automation, Customer Engagement. Lead execution of CRM campaigns. Lead execution of customer engagement initiatives”
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
5+ years of experience in CRM, 5+ years in Marketing Automation, 5+ years in Lifecycle Marketing, 5+ years in Customer Engagement, Hands-on experience with Braze, Hands-on experience with Salesforce Marketing Cloud, Hands-on experience with HubSpot, Proven experience executing multi-channel CRM campaigns, Proven experience executing customer journeys, Understanding of segmentation, Understanding of personalisation, Understanding of lifecycle marketing, Understanding of digital marketing principles, Experience working with customer data, Experience working with relational databases, Experience with campaign performance reporting, Excellent attention to detail, Communication skills, Stakeholder management skills, English proficiency at C1 level
Nice to Have
Braze certifications, Extensive hands-on experience with Braze advanced capabilities, Experience using SQL for data analysis, Experience using SQL for campaign optimisation, Experience working within agency environments, Experience working within consultancy environments, Experience working within high-growth Martech environments, Familiarity with customer data platforms, Familiarity with audience activation, Familiarity with data-driven customer engagement programmes
What You'll Do.
Lead execution of CRM campaigns
Lead execution of customer engagement initiatives
Build targeted campaigns
Launch targeted campaigns
Optimise targeted campaigns
Analyse customer data
Conduct QA across campaigns
Conduct QA across integrations
Conduct QA across documentation
Monitor campaign performance
Translate business requirements
Support continuous improvement initiatives
How You'll Work.
Team & Collaboration
Cross-functional teams; Client-facing environments; Agency environments
Full Job Description
## Description Who Are Massive Rocket? Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting‑edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here. Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact. Who Are We Looking to Add to Our Team? As a Senior CRM Consultant at Massive Rocket, you’ll play a key role in delivering high-impact CRM programmes that help clients create meaningful customer experiences across multiple channels. Working within a modern Martech ecosystem, you’ll be responsible for planning, executing, and optimising campaigns across email, SMS, push notifications, content cards, WhatsApp, and other engagement channels. You’ll work closely with clients, CRM Strategists, Project Managers, and technical teams to translate strategic objectives into flawlessly executed campaigns. Acting as a trusted delivery expert, you’ll ensure CRM initiatives are delivered efficiently, accurately, and in alignment with client goals. This role is critical to ensuring our clients maximise the value of platforms such as Braze while delivering measurable business outcomes through best-in-class customer engagement programmes. What Will You Do? Lead the execution of CRM campaigns and customer engagement initiatives across multiple channel
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