ServiceNow
Public Sector
SeniorCRMAccountExecutive,PublicSector
Neural analysis suggests this role is
optimal for mid candidates.
“Senior CRM Account Executive, Public Sector at ServiceNow. Skills: CRM Workflows, Public Sector sales, Account Executive. Oversee market success of CRM Workflows products. Engage assigned accounts”
What You'll Achieve.
New business creation; Pipeline development; Ongoing revenue streams; Customer satisfaction; Additional revenue streams
Industry & Context.
Critical thinking
Regional travel 30-50%
What They're Looking For.
Must Have
8+ years of sales experience, Experience leading virtual or matrixed teams, Ability to produce new business, Negotiate deals, Maintain healthy C-Level relationships, Ability to communicate complex issues, Fluency in English, Fluency in German
Nice to Have
Experience in leveraging AI, Deep experience in solution sales, CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor experience, Understanding of CRM, CX or CSM solution-related business processes, Ability to understand broad, macro-level business IT needs, Deep industry knowledge of the German Public Sector, Experience establishing trusted relationships, Able to thrive in a fast paced environment, Willingness to go above and beyond, Ability to forge business relationships, Excellent communication and presentation skills
What You'll Do.
Oversee market success of CRM Workflows products
Engage assigned accounts
Oversee executive relationship management
Develop and deploy territory resources
Develop sales strategy
Develop target prospect list
Develop regional sales plan
Develop relationships with C-suite personas
Arrange and conduct Executive and CxO discussions
Collaborate with Solution Consulting counterpart
Deliver demonstrations
Showcase CRM Workflows product(s)
Orchestrate relationships
Develop clear roadmap
Promote customer experience
Understand customer roadmap
Drive ServiceNow platform
Own CRM opportunities
Collaborate with Core Sales Teams
Deliver outcomes-based solutions
Present CRM Workflows offering
Articulate customer success strategies
Streamline Platform presentations
Standardize Platform presentations
Prospect qualification
Develop new sales opportunities
Develop ongoing revenue streams
Ensure customer satisfaction
Drive additional revenue streams
How You'll Work.
Team & Collaboration
Virtual teams; Core Field teams; Solution Sales teams; Solution Consulting teams; Support teams; Professional Services teams; Extended team collaboration; Core Sales Teams collaboration; ServiceNow Solution Areas collaboration
Communication Scope
Executive discussions; CxO discussions; Presentations; Written communication; Oral communication
Full Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Solution Sales Executive will oversee market success of ServiceNow's CRM Workflows products in the Public Sector. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services. What you will get to do in this role: * Oversee development and growth of assigned accounts in the Public Sector, including development and deployment of territory resources * Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory. * Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s). * Arrange and conduct initial Executive and CxO discussions and position meetings * Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM Workflows product(s) & solution(s), orchestrating relationships as required. * Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to pr
Applying for this Senior CRM Account Executive, Public Sector role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about ServiceNow?
Real rants from real employees. Read before you apply.