ServiceNow
Banking
SeniorCRMAccountExecutive
Neural analysis suggests this role is
optimal for mid candidates.
“Senior CRM Account Executive at ServiceNow. Skills: CRM Workflows, Banking vertical sales, Account executive. Oversee market success of ServiceNow's CRM Workflows products. Engage assigned accounts”
What You'll Achieve.
Market success; New business creation; Pipeline development; Outstanding customer experience; Outcomes-based solutions
Industry & Context.
Problem-solving
Regional travel required
What They're Looking For.
Must Have
8+ years of sales experience, Deep industry knowledge across Banking and Financial Services, Ability to produce new business, Negotiate deals, Maintain healthy C-Level relationships, Excellent communication and presentation skills in English and German
Nice to Have
Experience in leveraging or integrating AI, Deep experience in solution sales, CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor experience, Understanding of CRM, CX or CSM solution-related business processes, Experience leading virtual or matrixed teams, Ability to understand broad, macro-level business IT needs, Experience establishing trusted relationships, Able to thrive in a fast paced, growing, deadline driven environment, Willingness to go above and beyond to win, Ability to communicate complex issues in simple terms, Ability to forge business relationships
What You'll Do.
Oversee market success of ServiceNow's CRM Workflows products
Engage assigned accounts
Oversee executive relationship management
Develop and grow assigned Banking accounts
Develop and deploy territory resources
Develop a sales strategy
Develop a target prospect list
Develop a regional sales plan
Develop relationships with C-suite personas
Arrange and conduct initial Executive and CxO discussions
Collaborate with Solution Consulting counterpart
Deliver 'art of the possible' demonstrations
Orchestrate relationships
Develop a clear roadmap
Build capabilities across clients
Promote outstanding customer experience
Be the trusted advisor to the customer
Understand customer roadmap
Drive ServiceNow platform
Own and lead CRM opportunities
Collaborate with Core Sales Teams
Deliver outcomes-based solutions
Present CRM Workflows offering
Articulate customer success strategies
Streamline and standardize Platform presentations
Prospect qualification
Develop new sales opportunities
Develop ongoing revenue streams
Ensure customer satisfaction
Drive additional revenue streams
How You'll Work.
Team & Collaboration
Virtual teams; Extended team; Core Field; Solution Sales; Solution Consulting; Support; Professional Services; Core Sales Teams; ServiceNow Solution Areas
Communication Scope
Executive discussions; CxO discussions; Presentations; Value proposition; Written communication; Oral communication
Process & Methodology
Sales strategy, Regional sales plan
Full Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The CRM Account Executive will oversee market success of ServiceNow's CRM Workflows products in the Banking vertical. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services. What you will get to do in this role: * Oversee development and growth of assigned Banking accounts, including development and deployment of territory resources * Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory. * Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s). * Arrange and conduct initial Executive and CxO discussions and position meetings * Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM Workflows product(s) & solution(s), orchestrating relationships as required. * Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outs
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