Mercury
Finance / FinServ
SeniorCreditOperationsAnalyst-LoanOperations
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Credit Operations Analyst - Loan Operations at Mercury. Skills: loan booking, quality control, disbursements, payoffs, lien tracking, reconciliation, quality control function, scalable, bank-grade workflows, loan servicing lifecycle, operational infrastructure for Standby Letters of Credit, procedural documentation, SLAs, control frameworks, loan tapes, operational reporting, credit program, operational standards, procedures, controls, exam-readiness documentation. Own loan booking, quali”
What You'll Achieve.
establishing single-point ownership over activities currently distributed across multiple teams; establishing a control layer that scales with Mercury's credit products and regulatory obligations; hold up to regulatory examination; standing up the broader credit program ahead of bank launch
Industry & Context.
systems thinker
What They're Looking For.
Must Have
5+ years of experience across banking, fintech, or private credit operations, written communication: the documentation you produce will be reviewed by bank regulators. It must be precise, defensible, and clear enough that an operator can follow it and an examiner can evaluate it, Experience owning core servicing workflows: booking, disbursements, payoffs, collateral management, or reconciliation, Experience translating operational requirements into system specifications or partnering with product and engineering teams on system design
Nice to Have
2+ years of experience in credit operations or loan servicing, Prior experience working in full-cycle credit management (origination, portfolio management, workout, etc. )
What You'll Do.
establishing single-point ownership over activities currently distributed across multiple teams
Design and implement a formal quality control function between underwriting approval and loan booking
establishing a control layer that scales with Mercury's credit products and regulatory obligations
bank-grade workflows for each stage of the loan servicing lifecycle
Design operational infrastructure for Standby Letters of Credit
including collateral controls
contingent liability tracking
and release procedures
Translate operational requirements into system specifications
and user acceptance criteria in partnership with development teams
Establish procedural documentation
and control frameworks that hold up to regulatory examination
Build and maintain loan tapes and operational reporting across the portfolio
Contribute to standing up the broader credit program ahead of bank launch
including operational standards
and exam-readiness documentation
How You'll Work.
Team & Collaboration
work with a team-first mentality; partnering with development teams
Communication Scope
written communication
Full Job Description
When Florence Nightingale arrived at the British Army hospital in Scutari in 1854, soldiers were dying at ten times the rate of battlefield casualties, not from wounds but from a total breakdown in operations. There were no reliable records, no supply controls, no sanitation standards, and no documented processes. She built all of it: independent supply chains, laundry and kitchen operations, patient tracking systems, and evidence-based documentation she later used to drive reforms before a Royal Commission. The mortality rate fell from over 40% to 2%. Her work did not just save lives at Scutari. It created modern nursing, reshaped hospital design worldwide, and proved that reliable outcomes require reliable systems. That is the kind of operator we are looking for at Mercury. Mercury is a financial technology company building banking products for ambitious businesses. We have grown from a startup banking* platform to a company that manages tens of billions in deposits, and now we are taking the next step: pursuing a de novo bank charter to become a full-fledged bank. As we transition from fintech to a regulated institution, we are building a full commercial lending operation from the ground up. The documentation this person writes, the controls they design, and the evidence they build will be reviewed by bank regulators as part of Mercury's formal examination process. We need an operator who understands that weight and is motivated by it. Our goal is to build a credit and lending operation that looks nothing like a traditional bank: efficient by design, scalable from first principles, and built to meet the standards of a fully regulated institution from day one. This is a hands-on, senior individual contributor role that is expected to evolve into a team leadership position as Mercury's lending program grows. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. What you will
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