Fin
AI Customer Agent
SeniorConversionRateOptimization(CRO)ProductManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Conversion Rate Optimization (CRO) Product Manager at Fin. Skills: Product Strategy, Product Execution, Website Analytics, Experimentation. Deliver product reflecting Intercom perspective. Build out roadmap”
What You'll Achieve.
Driving growth in web leads; Driving growth in self serve leads; Driving growth in sales led leads; Deep understanding of website analytics; Work on most impactful projects; Align to Intercom's strategic goals; Ship validated solutions to visitors; Ensure world class delivery
Industry & Context.
Solve customer problems; Address problems through experiments; Bring clarity to the complex; Bridge the gaps across teams; Bring clarity and structure to a complex space
What They're Looking For.
Must Have
5+ years experience as a growth product manager, Proven track record of driving KPIs through robust experimentation practice, Experience working with both qualitative research, Experience working with quantitative data
What You'll Do.
Deliver product reflecting Intercom perspective
Understand and prioritise work
Deeply understand problems
Frame problems for the team
Develop and test hypotheses
Ship validated solutions
Create and communicate roadmap updates
Communicate project status updates
Own website analytics
Ensure robust implementation
Pick up ad hoc website change requests
Partner with product marketing
Partner with marketing teams
Execute on product roadmap
Execute product delivery work
Align with cross functional teams
How You'll Work.
Team & Collaboration
Work with people to bridge gaps across teams; Manage cross functional stakeholders; Build alignment; Partner with Web leader; Partnering with legal; Partnering with product marketing; Partnering with marketing teams; Align with cross functional teams
Communication Scope
Structured communicator; Communicate clarity to complex; Clearly communicate thinking; Bring wide shared understanding; Communication skills are second to none; Communicate roadmap; Communicate project status updates
Process & Methodology
Build out roadmap, Prioritise work, Create and communicate roadmap, Communicate project status updates, Execute on product roadmap, Execute product delivery work
Full Job Description
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? 🤔 Intercom is leading the creation of a next generation solution for the Customer Service category. This huge category has been relatively dormant for the last decade, but is now undergoing transformational change due to advancements in Messaging, Automation, and AI. Our product has been leading this transformation, and is now maturing to a point where we believe we can win the category, by continuing to innovate and mature the product, but also take our story to market in a way that inspires and educates businesses about a new and better way to support customers and create great customer experiences. Our website forms a critical part of this strategy. It is the primary way people learn about Intercom, whether through exploration and return visits, going on to sign up by themselves, or getting in touch with our sales team to help. Our website is the public source of truth for our product, and what it can do to help solve our customer's problems. It is a cornerstone of o
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