Omilia
Technology
SeniorConversationalAIDeliveryEngineerLead-LATAM
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“Senior Conversational AI Delivery Engineer Lead - LATAM at Omilia. Skills: Conversational AI, Agentic automation, GenAI integration, Client delivery. Design conversational AI solutions. Configure conversational AI solutions”
What You'll Achieve.
On-time outcomes; On-budget outcomes; Aligned with client CX goals
Industry & Context.
Troubleshooting; Issue resolution
What They're Looking For.
Must Have
7+ years experience delivering conversational AI, Experience leading enterprise deployments, Experience with enterprise conversational AI platform, Experience integrating GenAI/LLM, Python or Node.js backend integration, Contact center infrastructure experience, Bot analytics experience, English fluency required, Portuguese or Spanish fluency required
Nice to Have
Fluency in both Portuguese and Spanish, Industry experience in banking, Industry experience in insurance, Industry experience in healthcare, Industry experience in telco, Industry experience in utilities, Familiarity with Omilia OCP
What You'll Do.
Design conversational AI solutions
Configure conversational AI solutions
Deploy conversational AI solutions
Integrate GenAI capabilities
Own technical delivery quality
Manage contact center integrations
Act as technical anchor
Define regional standards
Define regional playbooks
Define regional quality bars
Help scope pod members
Interview pod members
Operate as regional technical authority
Serve as primary technical contact
Translate business requirements
Collaborate with Solution Architects
Collaborate with Product
Collaborate with Platform
Collaborate with Pre-Sales
Identify delivery risks
Manage delivery risks
Escalate technical issues
Drive issue resolution
Provide technical guidance
Mentor junior engineers
Contribute to delivery accelerators
Contribute to tooling
Contribute to solution components
Contribute to documentation
Research conversational AI developments
Research agentic frameworks
Research GenAI tooling
Foster quality culture
Foster innovation culture
Foster ownership culture
How You'll Work.
Team & Collaboration
Cross-time-zone collaboration; Client collaboration; Cross-functional collaboration; Global engineering teams; Product collaboration; Platform collaboration; R&D collaboration; Pre-Sales collaboration
Communication Scope
Client conversations; Technical concepts; Business stakeholders
Full Job Description
### About Omilia Omilia is a leader in enterprise Conversational and Agentic AI for customer experience. Recognized as a Leader in the 2025 IDC MarketScape for Worldwide General Purpose Conversational AI and a Visionary in the 2025 Gartner Magic Quadrant for Conversational AI Platforms, we power voice and digital customer service for global enterprises in finance, insurance, healthcare, utilities and beyond. Our unified, self-learning platform spans voice and chat agents, authentication, fraud prevention, and agent assist, and completes customer service tasks with human-like understanding. ### Why LATAM, Why Now Omilia is expanding its footprint across the Americas to support accelerating customer demand and growth in North and South America. This role is a strategic, founding hire: the person we bring on will anchor our Conversational AI Delivery capability in the region and become the technical lead around whom we build a dedicated LATAM Delivery pod. The Senior Conversational AI Delivery Lead for LATAM is the hands-on technical owner responsible for designing, building, and deploying enterprise-grade conversational AI and agentic automation solutions on the Omilia platform for customers across North and South America. Operating at the intersection of AI engineering and client delivery, this role translates complex CX requirements into production-ready implementations while serving as the founding anchor of a regional Delivery pod that will grow under their technical leadership. ### **Purpose** As Senior Conversational AI Delivery Lead for LATAM, you will be the hands-on technical owner responsible for designing, building, and deploying enterprise-grade conversational AI and agentic automation solutions on the Omilia platform for customers across North and South America. You will operate at the intersection of AI engineering and client delivery — translating complex CX requirements into production-ready implementations — while serving as the seed of a regional Del
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