SeniorConversationalAIDeliveryEngineer

### About Omilia Omilia is a leader in enterprise Conversational and Agentic AI for customer experience. Recognized as a Leader in the 2025 IDC MarketScape for Worldwide General Purpose conversational AI and a Visionary in the 2025 Gartner Magic Quadrant for Conversational AI Platforms, we power voice and digital customer service for global enterprises in finance, insurance, healthcare, utilities and beyond. Our unified, self-learning platform spans voice and chat agents, authentication, fraud prevention, and agent assist, and completes customer service tasks with human-like understanding ### Purpose As a Senior AI Delivery Engineer in the Solution Delivery department, you will be a hands-on technical owner responsible for designing, building, and deploying enterprise-grade conversational AI and agentic automation solutions on the Omilia platform. You will serve at the intersection of AI engineering and client delivery — translating complex CX requirements into production-ready implementations. This role is structured as the entry point to technical leadership at Omilia. ### Core Responsibilities Hands-on AI Solution Delivery * Design, configure, and deploy end-to-end conversational AI solutions on the Omilia OCP platform, covering agentic workflows, blended with traditional NLU modeling, and omnichannel integrations * Integrate GenAI capabilities into production deployments: RAG pipelines, embedding search, and LLM prompt engineering. * Own technical delivery quality from design through go-live and hypercare, ensuring on-time, on-budget outcomes aligned with client CX goals * Manage contact center infrastructure integrations: IVR, SIP, CTI, and omnichannel APIs Client & Cross-functional Collaboration * Serve as the primary technical point of contact for assigned client engagements, translating business requirements into technical architectures and CX designs. * Collaborate closely with Solution Architects, Product, Platform, R&D, and Pre-Sales to ensure alignment o