SeniorContractTechnicalSupportEngineer

Collaboration with sales: • Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard and modernisation cases • Ensures clarity on the solution’s scope, including KONE and possible third-party offerings • Participates in customer meetings and answers customers’ technical questions when needed • Selects the correct product platform on which to make the offering • Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc. Solution planning – Costing: • Responsible for correct APF solution costings • Involves CSE Engineer, Product to understand the costing for corporate and local materials • Involves CSE Engineer, System to understand the costing for integrations • Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the solution Solution planning – Specs: • Coordinates specification creation • Performs initial and revised non-standard energy calculations • Performs traffic analyses • Accountable for technical site surveys • Accountable for the technical content of the order between MS 0b and MS 2z Solution planning – Availability and lead times • Coordinates solution lead times from Supply Line and local sourcing Solution planning – Installability • Ensures that the proposed solution can be installed • Ensures that the cost and work effort impact of installation is part of the solution’s costing, especially in non-standard installation method cases Solution planning – Maintainability • Ensures that the proposed solution fulfils the customer’s product lifecycle needs • Identifies possible deviations from standard maintenance methods and ensures that a resolution is found Solution planning – Compliance • Ensures that the proposed solution fulfils local codes, regulations and safety requirements • Ensures alignment with environmental regulations • Ensures that the planned solution complies with KONE engineering policy Ke