Fleetio
Technology
SeniorContentSpecialist,CustomerEducation
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Content Specialist, Customer Education at Fleetio. Skills: Content creation, Knowledge management, Customer education. Create and maintain documentation. Create product walkthroughs”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5+ years of experience creating and managing customer-facing content, 5+ years of experience in a SaaS environment, 5+ years of experience with technical product documentation, Clear, effective communication, both written and verbal, Comfort using AI tools and automation, Customer-first mindset, Project management skills
Nice to Have
Previous Fleet or Fleet Software Experience, Past experience using Helpjuice or other technical documentation tools, Video production & editing experience, Community or customer webinar experience, Experience with Camtasia, Arcade, Wistia or similar systems, Past experience using Asana or similar project management tool
What You'll Do.
Create and maintain documentation
Create product walkthroughs
Own knowledge management platform
Evolve knowledge management platform
Keep knowledge bases polished
Keep knowledge bases easy to navigate
Keep knowledge bases up-to-date
Ensure content aligns with education strategy
Run documentation sprints
Work closely with Customer Support
Collaborate with Customer Education and CX teams
Shape internal documentation strategy
Plan internal documentation roadmap
Develop scalable review processes
Drive continuous improvement
Identify knowledge gaps
Analyze support trends
Analyze product changes
Analyze customer feedback
Support education initiatives
Support community programming
Use data to understand customer engagement
Identify areas for improvement
How You'll Work.
Team & Collaboration
Customer Education teams; CX teams; Customer Support
Communication Scope
Written communication; Verbal communication
Process & Methodology
Project management, Roadmap planning
Full Job Description
A little about us…Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. Transportation technology is a hot market, and we’re leading the charge with raving fans and new customers signing up every day. We raised $450M in our Series D funding round in March of 2025 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation! More about our team and company: Fleetio overview video: https://www.youtube.com/watch?v=YoXyXTFWbkg Our careers page: https://www.fleetio.com/careers We're looking for a Senior Content Specialist who will play an important role in ensuring Fleetio’s customers have a comprehensive understanding of our product. We believe education is key to our customers’ success. We are looking for a passionate and dedicated individual to join our team to help ensure our customers are well-equipped to succeed using Fleetio. Your Impact Create and maintain clear, approachable documentation and product walkthroughs that empower customers to learn and solve problems on their own Own and evolve our knowledge management platform, keeping our internal and external knowledge bases polished, easy to navigate, and up-to-date Partner with the Manager, Customer Education to ensure content aligns with our broader education strategy Run documentation sprints, making sure the right work is prioritized, assigned, and shipped on time Work closely with Customer Support to reduce case volume through better knowledge, smarter content, and AI-powered solutions Collaborate with Customer Education and CX teams to shape our internal documentation strategy, including roadmap planning and scalable review processes Keep a pulse on what’s working (and what’s not) by tracking trends, sharing insights, and driving continuous improvement Proactively identify knowledge gaps by analyzing support trends, product changes, and customer feedback Support larger education initiatives lik
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