SeniorContentSpecialist

**Senior Content Specialist** \- Operations Content **Position Overview** The Senior Content Specialist is responsible for managing and delivering high-quality content products end-to-end. The role requires deep domain expertise in Public Records and/or Dockets, and advanced technical proficiency (XML, UNIX, scripting, Python). The role involves managing multiple system platforms: GCS, Alloy, Unix/Linux, LTC, Novus, ERD, People Warehouse, Company Warehouse, EDD. As a Senior Content Specialist, you will lead/ drive workflow and project responsibilities, mentor the team, drive standardization and process excellence, while supporting a18/5 (at a team level: 18 hours per day, 5 days per week) coverage model with rotational shifts and work weeks. **About the Role** : In this opportunity, as a **Senior Content Specialist** you will: * Lead or manage departmental and cross-functional project teams for effective product lifecycle management. * Ensure integrity and completeness of work products and product databases across all assigned workflows/ tasks. * Demonstrate expertise in team and adjacent workflows; consult on tactical and strategic initiatives. * Drive/ participate in standardization, cost savings, and process efficiencies through Lean Six Sigma or similar methodologies. * Serve as an escalation point for multiple workflows/ tasks and provide expert-level support. Troubleshoot complex issues related to content conversion, workflows, and system/data integrity. * Design and deliver robust training programmes, verify the work of others, and support new hires/ less experienced staff as they ramp up to proficiency. * Conduct process audits and contribute to root-cause analyses to resolve bottlenecks and improve KPIs. Participate in enhancement projects, testing, and implementation of new systems or processes. * Utilize technical expertise to navigate, troubleshoot and operate various applications such as GCS, Alloy, LTC, Unix/Linux Novus, People Warehouse, Company Wareh