Wise

Finance / FinServ

SeniorContentDesigner-Verification

london, england, united kingdom FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Senior Content Designer - Verification at Wise. Skills: Content design, Product content delivery, Customer experience design, Systems thinking. Help customers onboard to Wise quickly, easily and with confidence. Keep Wise safe and secure for our customers”

Industry & Context.

Finance / FinServ
Problems you'll solve

Solve problems and find scalable solutions; Navigating complexity and ambiguity

What They're Looking For.

Must Have

Accomplished Senior Content Designer with experience shipping world-class products, Hands on experience delivering product content in fast-paced, engineering-led environments, collaboration skills and experience working in cross-functional teams, Comfortable navigating complexity and ambiguity and can successfully collaborate in this environment, Familiarity with design processes and experience validating how content solves real customer problems, Exceptional content craft and a desire for quality, Willingness to give and receive constructive feedback

What You'll Do.

Help customers onboard to Wise quickly

easily and with confidence

Keep Wise safe and secure for our customers

Balance meeting regulatory obligations with building world-class customer experiences

Invest time in understanding our customers

their needs and our infrastructure

Design and deliver experiences that make onboarding clear and effortless

building trust with new and existing customers

Work with your cross-functional partners to design and scale experiences that teams across Wise can use

design and deliver simple

well-crafted and intuitive experiences that customers love

Solve problems and find scalable solutions

Influence teams and stakeholders to increase customer-centeredness and content quality across the squad

Work with designers across the squad to build a standardised and seamless experience for customers

Own content projects from end-to-end

Define what great content looks like

How You'll Work.

Team & Collaboration

Working in the cross-functional Personal Onboarding Verification team; Part of the Global KYC and Onboarding squad; Collaborate with your cross-functional partners; Part of the Content Guild and will regularly collaborate with the content community across Wise; Experience working in cross-functional teams; Successfully collaborate in an environment of complexity and ambiguity; Work with designers across the squad

Communication Scope

Influence teams and stakeholders

Process & Methodology

Own content projects from end-to-end

Full Job Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). How should global money work? How do you take a complex, stressful experience and make it simple, calming even? How do you challenge the way it’s always been done? How do you help businesses and customers get paid in the best way for them, no matter where in the world the money needs to move from? How do you collaborate in a human-centred way to ship work you’re truly proud of? These are just a few of the challenges a Senior Content Designer will work on as part of Wise’s global mission to build an open, fair, and human financial system. Right now we move £6 billion every month for over 12 million people. But we're only 2% done — because people without borders deserve money without borders. What you’ll be doing: You’ll be working in the cross-functional Personal Onboarding Verification team — a team that helps customers onboard to Wise. You’ll be part of the Global KYC and Onboarding squad — a squad that makes onboarding to Wise safe, compliant and scalable. In this role, you’ll support personal customers to onboard to Wise quickly, easily and with confidence. You’ll help keep Wise safe and secure for our customers and balance meeting regulatory obligations with building world-class customer experiences. You’ll invest time in understanding our customers, their needs and our infrastructure. And you’ll design and deliver experiences that make onboarding clear and effortless, building trust with new and existing cu

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