Wise
Finance / FinServ
SeniorContentDesigner-Verification
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Content Designer - Verification at Wise. Skills: Content design, Product content delivery, Customer experience design, Systems thinking. Help customers onboard to Wise quickly, easily and with confidence. Keep Wise safe and secure for our customers”
Industry & Context.
Solve problems and find scalable solutions; Navigating complexity and ambiguity
What They're Looking For.
Must Have
Accomplished Senior Content Designer with experience shipping world-class products, Hands on experience delivering product content in fast-paced, engineering-led environments, collaboration skills and experience working in cross-functional teams, Comfortable navigating complexity and ambiguity and can successfully collaborate in this environment, Familiarity with design processes and experience validating how content solves real customer problems, Exceptional content craft and a desire for quality, Willingness to give and receive constructive feedback
What You'll Do.
Help customers onboard to Wise quickly
easily and with confidence
Keep Wise safe and secure for our customers
Balance meeting regulatory obligations with building world-class customer experiences
Invest time in understanding our customers
their needs and our infrastructure
Design and deliver experiences that make onboarding clear and effortless
building trust with new and existing customers
Work with your cross-functional partners to design and scale experiences that teams across Wise can use
design and deliver simple
well-crafted and intuitive experiences that customers love
Solve problems and find scalable solutions
Influence teams and stakeholders to increase customer-centeredness and content quality across the squad
Work with designers across the squad to build a standardised and seamless experience for customers
Own content projects from end-to-end
Define what great content looks like
How You'll Work.
Team & Collaboration
Working in the cross-functional Personal Onboarding Verification team; Part of the Global KYC and Onboarding squad; Collaborate with your cross-functional partners; Part of the Content Guild and will regularly collaborate with the content community across Wise; Experience working in cross-functional teams; Successfully collaborate in an environment of complexity and ambiguity; Work with designers across the squad
Communication Scope
Influence teams and stakeholders
Process & Methodology
Own content projects from end-to-end
Full Job Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). How should global money work? How do you take a complex, stressful experience and make it simple, calming even? How do you challenge the way it’s always been done? How do you help businesses and customers get paid in the best way for them, no matter where in the world the money needs to move from? How do you collaborate in a human-centred way to ship work you’re truly proud of? These are just a few of the challenges a Senior Content Designer will work on as part of Wise’s global mission to build an open, fair, and human financial system. Right now we move £6 billion every month for over 12 million people. But we're only 2% done — because people without borders deserve money without borders. What you’ll be doing: You’ll be working in the cross-functional Personal Onboarding Verification team — a team that helps customers onboard to Wise. You’ll be part of the Global KYC and Onboarding squad — a squad that makes onboarding to Wise safe, compliant and scalable. In this role, you’ll support personal customers to onboard to Wise quickly, easily and with confidence. You’ll help keep Wise safe and secure for our customers and balance meeting regulatory obligations with building world-class customer experiences. You’ll invest time in understanding our customers, their needs and our infrastructure. And you’ll design and deliver experiences that make onboarding clear and effortless, building trust with new and existing cu
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