SeniorContentDesigner

## How you'll make an impact What you’ll do Content Design: Plan and write clear, concise interface content for mobile and web experiences. Design simple, intuitive product experiences that help users accomplish their goals. Collaboration: From discovery through delivery and optimization, partner closely with product designers, UX researchers, product managers, and other SMEs and stakeholders. Content systems: Contribute to developing, maintaining, and enforcing copy guidelines, brand voice and tone, and generative AI guidelines and tools. User advocacy: Use qualitative insights and data to inform content choices and advocate for user needs. Assist with conducting user research. Inclusivity: Ensure all content is accessible and usable by people with disabilities, following WCAG 2.2 guidelines. Research & Discovery: Conduct/review qualitative and quantitative user research (interviews, surveys, usability testing) to uncover deep user needs and pain points, and perform competitive analysis and market research to identify opportunities and industry trends. Strategic Planning & Vision: Help to shape the overarching user experience vision and product strategy, ensuring it aligns with the company's business objectives. Mapping & Concepting: Create foundational UX deliverables like user personas, empathy maps, journey maps, and service blueprints. Stakeholder Alignment & Advocacy: Act as the bridge between design, product management, engineering, and executive leadership, facilitate workshops (like design sprints or journey mapping sessions) to align cross-functional teams, and advocate for the user continuously, ensuring business requirements don't overshadow user experience. ## Skills that will help you thrive Experience focused on UX content design and shaping content for multi-disciplinary projects. Exceptional writing/editing and verbal communication skills with a commitment to delivering high-quality, error-free content. Strong, demonstrated understanding of design t