AMGEN
Healthcare
SeniorContactCenter&AIArchitect
“Senior Contact Center & AI Architect at AMGEN. Skills: Contact Center, Conversational AI, Voice solutions. Lead design of Contact Center solutions. Develop Contact Center solutions”
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Doctorate degree and 6 years experience, Master's degree and 8 years experience, Bachelor's degree and 10 years experience, Associate's degree and 16 years experience
Nice to Have
Strategic mindset, Comfortable in dynamic environments, Ability to define and enforce standards, Ability to build relationships, Experience evaluating market trends, Managing multiple technology partners
What You'll Do.
Lead design of Contact Center solutions
Develop Contact Center solutions
Test Contact Center solutions
Translate business requirements
Provide architectural guidance
Lead large-scale initiatives
Support onboarding of Webex Contact Center
Support deployment of Webex Contact Center
Drive continuous improvement of services
Drive continuous improvement of system architecture
Partner with business stakeholders
Collaborate with IS leaders
Collaborate with vendors
Define standards for Contact Center systems
Maintain standards for Contact Center systems
Define policies for Contact Center systems
Maintain policies for Contact Center systems
Define guidelines for Contact Center systems
Maintain guidelines for Contact Center systems
Ensure consistency of solutions
Ensure scalability of solutions
Ensure security of solutions
Partner with information security teams
Maintain documentation
Maintain knowledge base
How You'll Work.
Team & Collaboration
Collaborative environment; Business stakeholders; IS leaders; Vendors; Information security teams
Process & Methodology
Agile
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