Realtor.com
Real Estate
SeniorConsumerSuccessRepresentative
“Senior Consumer Success Representative at Realtor.com. Skills: Consumer success, Sales effectiveness, Client relationships. Represent Realtor.com professionally. Make 300+ outbound/inbound dials daily”
What You'll Achieve.
Generate positive consumer experience; Drive outcomes
Industry & Context.
Problem-solving; Conflict resolution
Scheduling flexibility required, Late evening shifts, Weekend shifts, Prolonged standing, Prolonged sitting, Repetitive hand motion, Repetitive wrist motion
What They're Looking For.
Must Have
2+ years experience phone-based call center, High-volume, metrics-driven experience, Read and speak English fluently, Operate computer and necessary equipment
Nice to Have
Experience in real estate, Experience in mortgage, Experience in insurance, Experience in SaaS onboarding, Spanish language proficiency
What You'll Do.
Represent Realtor.com professionally
Make 300+ outbound/inbound dials daily
Identify client real estate needs
Provide white-glove service
Conduct discovery to determine consumer goals
Make connections with real estate professionals
Determine client needs
Make connections between consumers and professionals
Move business forward
Increase operational efficiency
Complete tasks independently
Make timely decisions
Integrate information for decision making
Apply established protocols
Identify and address common issues
Operate computer and necessary equipment
Communicate and exchange information
Assist callers effectively
Interact with others face-to-face
Interact through systems
Interact through written communications
How You'll Work.
Team & Collaboration
Collaborative team atmosphere; Work with diverse team; Partner with experts
Communication Scope
Verbal communication; Written communication
Applying for this Senior Consumer Success Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Realtor.com?
Real rants from real employees. Read before you apply.