Realtor.com
Real estate technology
SeniorConsumerExperienceRepresentative
“Senior Consumer Experience Representative at Realtor.com. Skills: Consumer experience, Real estate connections, Performance metrics. Represent Realtor.com professionally. Make 300+ outbound/inbound dials daily”
What You'll Achieve.
Generate positive consumer experience; Achieve performance metrics
Industry & Context.
Problem-solving; Context-based decision-making; Integrate information for decision making
Scheduling flexibility required, Late evening shifts, Weekend hours, Prolonged sitting, Repetitive hand motion, Repetitive wrist motion
What They're Looking For.
Must Have
2+ years call center experience, High-volume, metrics-driven experience, Read and speak English fluently
Nice to Have
Real estate experience preferred, Mortgage experience preferred, SaaS onboarding experience preferred, Additional language a bonus
What You'll Do.
Represent Realtor.com professionally
Make 300+ outbound/inbound dials daily
Identify client real estate needs
Provide superior service and resolution
Conduct discovery to determine consumer goals
Make successful connections with professionals
Determine client needs
Move business forward
Increase operational efficiency
Operate computer and equipment
How You'll Work.
Team & Collaboration
Collaborative team atmosphere; Interact with others
Communication Scope
Verbal communication; Written communication
Applying for this Senior Consumer Experience Representative role?
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ANONYMOUS · UNFILTERED
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