Realtor.com
Real estate
SeniorConsumerExperienceRepresentative
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Consumer Experience Representative at Realtor.com. Skills: Consumer experience, Sales effectiveness, Client relationships. Represent Realtor.com professionally. Make 300+ outbound/inbound dials daily”
What You'll Achieve.
Generate positive consumer experience; Achieve performance metrics
Industry & Context.
Problem-solving; Context-based decision-making; Integrate information for decision making
Scheduling flexibility required, Late evening shifts, Weekend shifts, Prolonged standing or sitting, Repetitive hand and wrist motion
What They're Looking For.
Must Have
2+ years call center experience, High-volume, metrics-driven experience, Read and speak English fluently
Nice to Have
Real estate experience preferred, Mortgage experience preferred, Insurance experience preferred, SaaS onboarding experience preferred, Spanish language proficiency a bonus
What You'll Do.
Represent Realtor.com professionally
Make 300+ outbound/inbound dials daily
Identify client real estate needs
Respond with white-glove service
Conduct discovery to determine consumer goals
Make successful connections with professionals
Determine client needs
Move business forward
Increase operational efficiency
Operate computer and office equipment
How You'll Work.
Team & Collaboration
Collaborative team atmosphere; Interact with others
Communication Scope
Verbal communication; Written communication
Full Job Description
Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Senior Consumer Experience Representative at Realtor.com® (Hybrid/In-Office 3 days per week) Location: Scottsdale, AZ Are you ready to set the standard for quality, speed, and professionalism? Do you possess a hybrid of customer service and sales effectiveness skills that drive outcomes? Are you a self-starter who is ready to help the consumers of Realtor.com® through the early stages of the home buying or selling process? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this job is for you. Join us as our newest Senior Consumer Experience Representative and help change the world of real estate, one home at a time. Top Reasons to Apply: Opportunity to work in a high-expectation, high-performance environment managing our highest-value premium customers. Be instrumental in shaping the premium, "white-glove" customer journey at a leading real estate platform company. Competitive compensation package with performance-based incentives A safe, inclusive, and fun culture with excellent training and support for development What you’ll do: Represent Realtor.com® in a professional manner across inbound and outbound phone, email, and text message communication Make 300+ outbound and inb
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