ING
banking
SeniorConsultantDigitalandScalableOperations
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“Senior Consultant Digital and Scalable Operations at ING. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, change management, digitalization, scalability, AI, KPI management, data analysis. Focusing on two senior management reporting programs, contributing to further process improvement and digitalization. Leading global COO and MBB KPI programs”
Industry & Context.
analytical skills; numerical insight; ability to process and challenge provided data; manage complex, high quantity, and sometimes contradictory information to effectively solve problems
What They're Looking For.
Must Have
8+ years of relevant experience in managing and executing complex process improvement and change programs, Experience in working in a global organization and projects with different cultures and maturity levels, Experience in KPI target setting and monitoring, Excellent level of English
Nice to Have
Knowledge regarding banking is being considered an advantage
What You'll Do.
Focusing on two senior management reporting programs
contributing to further process improvement and digitalization
Leading global COO and MBB KPI programs
Target setting for the global programs
Taking care of a smooth reporting process
following up with providers to deliver the data timely and accurately
Challenging countries on the quality and reliability of the provided data
Monthly monitoring of target progression with the retail countries where you identify key insights for senior management
and enforcement of consistent and comprehensive performance & KPI management programs to measure
and analyse process performance
Independently plan and prioritize your work to meet the commitment aligned with organizational goals
Provide on-the-ground expertise to support or lead change projects
and sometimes contradictory information to effectively solve problems
Identify potential projects for or correlations between the work of the DSO Process Experts and the Process Data Expert
How You'll Work.
Team & Collaboration
Collaborate across functions to solve complex problems and shape the bank's future; focus on collaboration
Communication Scope
interpersonal, communication and stakeholder management skills for interactions with management and operational staff; communicate (reusable) methodologies and frameworks
Process & Methodology
Coordination and project management skills for running multiple concurrent initiatives, managing and executing complex process improvement and change programs
Full Job Description
With its “Growing the Difference” strategy, ING addresses significant changes impacting the banking industry; from changing customer expectations to FinTechs, regulatory requirements, and digitalization. To enable the execution of our strategy, ING has established the Digital and Scalable Operations. This team aims to further accelerate the bank’s digitalization and scalability efforts, with a strong emphasis on AI. The team works on the bank’s highest priority assignments and can operate in any area of the bank across the board. If you want to work at the cutting edge of what’s possible, surrounded by progressive, inspiring, and supportive colleagues, there is no better place to invest your talents than with us. Join us and apply today! **What Digital and Scalable Operations does:** We leverage process knowledge, data-driven insights and new technologies to drive high-impact transformation within the bank. We collaborate across functions to solve complex problems and shape the bank's future. Examples of our work include: * Shaping and delivering ING’s digital strategy by translating vision into actionable outcomes, such as AI scalable solutions or Straight-Through Processing (STP) processes. With a strong focus on implementation and tangible impact. * Translating ING’s strategy into Target Operating Models or Service Designs for different business lines. * Driving process (re)design journeys of customer-facing processes with a focus on operational efficiency, client experience, revenue growth, or risk reduction. * Roll out process leadership and E2E process management in a specific domain * Providing strategic insights to senior management through developing and measuring digitalization or efficiency metrics. * Build and strengthen our own DSO value propositions to continue providing world-class services. **Your role:** As a Senior Process Data Expert, you are will be focusing on two senior management reporting programs, contributing to further process improvement
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