SeniorConsultant,ClientServicesGFS

**_About Northern Trust:_** Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. **_Role/ Department:_** The Client Service Delivery Manager is responsible for ensuring quality of overall service delivery for one or more allocated tier 1 traditional and private assets clients. Principally, the role involves the following: * Maintenance of client contact, both in regular service review calls/meetings, and on ad-hoc, day-to-day basis * Co-ordination of resources to ensure timely service delivery to clients * Effective communication of client concerns and needs to partners internally, and driving them through to resolution * Protection of NT’s interests and reputation with a keen appreciation of potential risks for the company ** _The key responsibilities of the role include:_** * Collaborating and working closely with partners from the various operational and support teams to ensure service delivery is in line with client expectations. * Planning and facilitating client meetings/calls, including the scheduling of client service review meetings/calls and visits; preparation of client meetings and subsequent follow-up; responsibility for the creation of and subsequent monitoring of performance against Service Level Agreements; and due diligence visits/calls/questionnaires. * Ensuring follow-up with Operational teams of outstanding day-to-day client queries and issue resolution. * Close collaboration with Relationship and Client Service Managers to ensure issues are communicate